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2.0 Based on 36 reviews
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  • Customers like
    • That i was approved for a credit line 3
    • Prior to this experience 3
    • Convenience 2
  • Customers don't like
    • Disreputable practices 4
    • Extremely poor 4
    • Misleading information about promotional periods 4

I need to make a formal complaint about my experience with CareCredit. I'm deeply frustrated with how they have been able to provide answers or assistance that has resulted in total lack of trust and confidence I. Their ability to safeguard and handle accounts. I'm a customer of CareCredit to pay for my Remaining balance on my LASIK procedure. My remaining balance to pay over a two year period without interest is $1450. Not once, but now TWICE... Read more

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Had originally got a credit line of $2700 and was surprised because I had some credit issues. I had used my account and never missed a payment and had paid my account off when I got a letter stating that my credit line was decreased to $1500 based on my credit report (yes the one that they used to give me the credit line to begin with) why was not the lower one given to me when I had been approved for credit but to lower it after the fact is... Read more

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We payed Creit Care 8,400 For 3 yrs never late on one payment. The dentist mess my 1st surgery up. No phone calls For over a year they wouldn't take my calls come to find out the fired the dentist for frud I have suffer in great pain everyday for 3 years who is to give my money back dentist office or Creit care?

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I had a CareCredit account that I had last used in summer of 2014 which I'd had over $4000 worth of activity in over the previous 20 months and had completely paid off in December of 2014 get closed down with absolutely no notification in December of 2014 or January of 2015. I found this out in approximately February of 2016 when I went to a dentist to have a removable denture fixed for a cost of $89. In that time I had as I mentioned had over... Read more

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Carecredit was offered but i was not approved for the funds due to my son's dental was not d- grade to get the funding so i had to pay out of pocket monthly payments for 2 darn years and finally paid it off!!!! And they have this card still on my credit report!

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Be sure you read the fine print. I had been with Care Credit for a few years & always paid off the account many months before it was due & always paid chunks at a time. On the last account, I decided to use up the entire agreed promotional period & pay it out over that period. Care Credit did not honor the promotional period according to my agreement. I technically had 10 months left to pay off the account & they required that I pay it off in 5... Read more

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I also have forgot pass word although sometimes I have to use the same pass word & the second time it works...its IMPOSSIBLE to get any live help with this problem...I understand security but seriously there must be a better way to update information!

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I tried paying off two of my special promotions on 04/26/16. The money came out of my bank account on 04/27/16. They still didn't allocate it the right way. They put the money on my promotion with fixed payment/reduced APR. I kept checking my CareCredit account online to see if they were going to apply the payment like I wanted them to. I noticed that my available credit amount was off by the amount I paid on the 26th. I called and spoke with a... Read more

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I have had care credit for a little over a year. I originally got it to have for Vet emergencies. Bonus factor was i could use it as well for certain things. Thought it was a great thing to have. Yesterday 4/23/16 i receive a letter from them that they cancelled my card because i have NOT used it in a year.. Excuse me? WTF? the inquiry for applying for it hasn't even dropped off my credit report yet,AND now i have the credit damage of a closed... Read more

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I've have care credit for over a year. Just as soon as I was ready to use it, I called only to find out they canceled my credit line with out even notifying me. This really *** me off because I still have the inquiry ding on my credit wtf?!? Read more

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