May 4, 2008 CareCredit complaint by Nothappyalot |
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I've been fighting them for over a year about "overdue payments" I took their service for a doctor bill when I knew I'd get the insurance payment within the six months that they offered a 0% interest.
I agreed to it because they said it would be $45 a month for the first 6 months and no interest as long as I made regular payments. No problem, except that the first bill I got was for $53 and when I called them about it they said I had missed a payment so I lost the interest-free promotional deal.
I was confused and told them this was the first bill, so how could I have missed one, and they said they'd look into it. The next bill was $65 with added fees and interest.
The people I was talking to were from a telephone call center, not actually employees of the GE company, so they couldn't really say or do anything that wasn't on their scripts. They started calling me three times a day--literally!--and I asked to talk to supervisors, who just said the same things over and over, I missed a payment.
The appointment was in April, the first bill came in May, and I paid the rest of the total of $2000 in July, plus the earlier amounts paid of $53 and $65 because they said I should make a good faith payment to keep things open while they "investigated" the situation.
Now, a year later they claim I owe them a little over $500 of late fees, interest and other charges. They call regularly, and I always tell whoever is calling the entire story ending with, I don't owe this money and I'm not paying, because it doesn't matter what I say.
It's become a stupid game. Every few calls they offer to put the account into "dispute" so they won't call for 2 weeks then they send me a letter saying I lost the dispute and start calling all over again. I've probably spoken to over three hundred different people who all read the same script to me and try to convince me I'm a bad person for not paying "my debt".
In addition to all this, my doctor wants contact info to complain to them because he got charged extra fees as well!!
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1. Written by michelle from nc, on 26-07-2008 13:09
i opened a care credit acct. in may of this year for some dental work. BIG MISTAKE!!! time passed & i never recieved a statment for my $340 dental work. i called 4 days before my 1st due date to find out why & was told that my address was incorrect. she corrected it & told me there would be no late fee assesed & not to worry, she would get my statment out right away. never got it.
3 weeks later i got a call from the call center in INDIA, operater Shirley Parker (yea, right!) asking for payment. now my bill was $379 with the $39 late fee. i told her that i still had not seen a paper stament & would like something in writing.
i also explained that i was planning to pay the balance in full when i recieved a bill. she told me that if i would do a phone pay she would "waive" the late fee. i did so for an aggreed amount of $340 (amount of principle).
i called my bank check my balance & found that GE Bank had taking $379 out of my account! i contacted care credit who directed me to GE`s call center where i had the pleasure of speaking with one Mr." Joe Smith" (obviously not his real name seeing as he could barely speak english). After putting me on hold for 20 min. he tells me that they can "mail" me a check for the $39 fee in about 3 weeks. i asked why it only took 24 hours for them to take the $ from me & 3 weeks to give it back? he said it was the "process". i then expained to "Joe Smith" that in America taking more $ than i have authorized is called theft & punishable by prison time. oh yea, i also asked to speak to his supervisor. he said he didn`t have one. i called my bank & am going first thing monday morning to file a AHC Dispute to try to insure that i get my $ back & i have closed my CARE CREDIT account. hope this is the end to all this but from reading these comments i don`t think i`ve heard the last of GE BANK! no it`s not alot of $ (yet) but it`s the principle of the matter.
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