Madison, Wisconsin
Not resolved
10 comments

In April, 2012, I did a Laser Eye Surgery at TLC, Madison, WI. TLC recommended me to use the 24-month no interest financial plan with CareCredit for the $4390 I should pay for my surgery, sounds like a reasonable deal and I did not see any catch. So I did. I applied and got approved. CareCredit set everything up. The only thing I did was to link it to my checking account. Every month, they take out money from my account and today, I was wondering is I had paid off everything so I checked. Guess what I found......

CareCredit did not set up a schedule for me to pay off in 24 months, two years later, that is this April, 2012, they claimed that my "promotional rate" (which I was never informed of) expired. Based on the payment schedule they set up for me, I have paid $2394.85 from April 2010 to April 2012 and owe $2068.97 as of April, 2012. CareCredit then back charged me 24 months for the $2068.97 at the rate of over 25%, calculated on a daily basis. Then starting May, 2012, I are charging $86 extra interest per month. CareCredit automatically change the amount I have paid in the past 2 years, which is $2394.85 to interests that they claimed that I owe them. So now, after two years payment out of my hard working earned money, I still owe CareCredit $4071.

It took me some time to figure out how CareCredit earn their money. They work with laser eye surgery clinic, dental clinic, and animal clinic with a deal. When patients and customers come, those clinic lured them with 24 month no interest payment plan with CareCredit. It is introduced by those clinics, so who would think it might be a fraud? Then CareCredit set up minimum payment so patients thought it is the amount they should pay off so they will be continue paying. What CareCredit does not tell you is that rather than a 24-month payment plan, the minimum is calculated on a 48-month basis, which means, you won't pay off everything after 24 months, and somehow, they think they are entitled to charge 25% rate for the rest of the money by back counting from day 1. So that is why they firmly believed that I owe them over $2000 for the $2000 balance after 24 months.

So here's the catch:

1) I was not told that the minimum monthly payment is based on 48 months not 24 months. They set this up for you so you won't pay off everything after 24 months.

2) I was not told that there is a "promotional rate" for the first 24 months, the clinic people and the CareCredit people that I talked in the phone when I started the account only said 24 months no interest, nobody mentioned this "no interest" is a promotional rate that will only be good for 24 months.

3) I was never told that CareCredit will back counting till day 1 for the balance when the 24 months end. So if you don't pay off everything in 24 months, they assume that the money you owe after 24 months are the amount you owe from day one, and the rate is over 25%.

4) There was never a warning that I will owe over $2000 for a $2000 balance. I asked the customer service why and he said, "because we are not expecting our customers don't pay off everything".

So the customer service at CareCredit firmly said there is nothing they can do and "there is no way to stop accumulating the interest if not paid off". They threatened that this will hurt my credit score and they will sell my case to a debit collective company (you know how horrible they will be). Bravo, CareCredit, you borrowed $4000 to me 2 years ago, after paying for $2000 to you, I still owe you $4000. You certainly made a lot of money but have you thought about that who will borrow money from you? Will rich people care about using you? No! Will dishonest people bother paying you, no! You are hurting individuals who need physical care and honestly pay for what you tell them to pay. By setting up misleading minimum payment amount and back counting interests, you make 50% of profit. I can't believe this kind of business can exist in the U.S. We should start a law suit. I would rather pay lawyers than paying this shameless company. Giving them more money is to encourage them to rip off honest but financially disadvantaged people. Please write to me if you would like to join me. My email is wingra09@gmail.com

PS: Clinics that work with CareCredit should be gone after as well. I would never know about CareCredit if TLC did not recommended.

Product or Service Mentioned: Carecredit Account.

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Spencer
#566175

I'd like to take some kind of action against these guys.

Anonymous
#566174

A similar thing happened to me. I'm curious if you were able to resolve the issue and, if so, how?

Anonymous
#556384

They are definitely misleading, and very much a scam. Buyer Beware of ANY of GE Capitals offers

Anonymous
#530583

I have financed two treatments with Care Credit with their 0% promotions and never had a problem and they are very clear on their terms and payment schedule. On your end I would have set my monthly amount with my bank or carecredit to withdraw the amount needed monthly to pay off in full for the time set for the loan.

You should have been able to do this via your bank or set it up at carecredit.

To me they have been excellent with no problems or any type of fraud. I will continue to use them as long as I know I can pay in full at the end of the promotion.

Anonymous
#519491

something similar happen to me. i was promised a fixed rate and on my first bill was charged interest, care credit told me to contact my dentist only them could make a change.

i immediatel called my dentist and i told them that i was not promised this.

the dentist corrected it for me and the dentist was charged by care credit a fee for there mistake. dont call care credit always call the place that promised you the promotion.

Anonymous
#508575

GE CAPITAL CARE'S IS A SCAM ARTIST.THEY ARE NOT HERE TO HELP ANYONE.THEY ONLY WANT TO MAKE MONEY ANYWAY THEY CAN.PERIOD.GE CAPITAL CARE'S TRIED TO SCAM ME.BUT IN THE END,I GOT THE UPPER HAND.

Anonymous
#507311

I too have been having this same issue. Was told by my dental care provider something different.

How the heck can I pay off a debt when they are charging almost 2 hundred in interest each month? What a scam!

They take advantage of people with medical needs. I'm warning all my friends of their tactics.

Anonymous
#504141

Ok I hate to say it but you are at fault for this. That is how 24 months no interest works.

The "promotional rate" is no interest and it last for 24 months. And of course if you let them choose the payment amount they're going to set it for longer than 24 months.

Otherwise they don't make any money. Apparently you've never done anything with credit before.

Nicole
#502229

**To expedite a response, please provide Reference code DM 062612_pc_care**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns.

Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account

- Mailing address associated with the account

- Your contact phone number

For your security, please do not include your account number in your email.

Regards,

Nicole

GE Capital

Anonymous
#501832

I am truly sorry for your experience, $2000 is a lot of interest. But...

How come you have never read a single statement in 24 months?

They explain everything very explicitly in their statements. Sorry to say but it seems like your own fault.

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