CareCredit Reviews and Complaints
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1
ISSUE RESOLVED
462
TOTAL REVIEWS
$260K
CLAIMED LOSSES
$2K
AVG LOSS
130K
PAGE VIEWS
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Cons
- Poor customer service
- Misleading information about promotional periods
- Disreputable practices
Pros
- That i was approved for a credit line
- Convenience
- Use right away
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CareCredit review in Phoenix, Arizona: I dont even have an account with them
This company was calling me several times a day, asking to speak with someone else. I told them over and over again that I am not that person, and I have no desire to help them hunt anyone down. They are all from other countries, barely speak english and are very rude people. If a dentist is shameful enough to send their patients to this company to be treated like trash, that dentist does not deserve your business. Walk right out the door of any place offering this CareCredit, they clearly dont care! Again, any professional offering CareCredit does not care about their patients and how the are treated, walk right out the door!!!!!!
Review
Product
Carecredit Account
CareCredit review: Account Closed Without Notification
Today I went to use my CareCredit Card only to have it declined. I called CareCredit and they informed me that my account has recently been closed due to lack of activity. However, I made a purchase on it in March 2013 and my last payment was August 2013. Not once was I late on a payment, over the limit, etc. So here I was at the Dentist where treatment was just received with the inability to pay due to CareCredit closing my account without notification. CareCredit informed me that the account was closed just a few days ago and that I should receive a letter in a few days stating such. Since my account was in good standing, CareCredit should have sent a 30 day notice rather than putting me, the customer in this embarrassing situation. Three phone calls later to CareCredit and still no resolution. I just filed a complaint with the Better Business Bureau over their actions and I recommend that everyone that has this issue to the same. If enough people do not complain to the BBB CareCredit will continue this practice.
Review
Product
Carecredit Credit Card
Tags
Care credit I am throughly upset with you. I walked into my oral surgeon office struggling in pain from a severe tooth ache, and i was offered Care Credit from office people. 18 months of no interest offered, and i got your credit approved. My name b the way is Jovita...
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4 comments
I had same problem. this company is a scam.
I made all my payments on time also and then suddenly they demanded the full amount or I would owe an exorbitant amount of interest. I did not have the full amount so now they just get the 25 dollars a month till it is paid off.
Sae thing happened to someone else I know who went and got a personal loan from a bank to pay them off because the bank's interst rate was much lower. :(
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Review
Product
Carecredit Account
Loss
$698
I think its a crock a *** that I dont' make all that god *** much money and need assistant to help me with my *** dental work and these bastards won't even help me out *** ***. I know my credit ain't that bad Why is it people that try thier hardest to make a living and...
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5 comments
I work for Family Services providing low income & no income families with Medicaid. Only children get the vision & dental care.
Adults do not get this coverage. Nothing is really "Free" not all medical services are covered. Not all or even half of those receiving benefits want to be in their position. Your statement is offensive.
By the way you *** for *** and *** but had no qualms about typing out ***. Interesting..... You have insurance don't you?????
laughing my *** off.... hhhhhhhhhaaaaaaaaaaaa
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Review
CareCredit review in Bella Vista, Arkansas: Scumb bags
they would not give someone a line of credit with a 700 plus credit beacon was very rude and short on the phone thank god my dog didn't die but these sorry bastards are more worried about the almighty dollar !!! I am glad to see that these people give a *** about animals !! and plus they dinged my credit for nothing this place sucks and so does the money hungry pigs that use this place to steal money from people who cant afraid a vet or health care. when did people start caring more for money then health of people I thought they was in the health care for that not the money
Review
Care-Credit has destroyed my credit score. Long story short, a day after I agreed to care credit and my sons braces, I realized that the dentist used fraudulent advertising and so I called the dentist and told him to cancel my service. He said it was too late to...
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1 comment
I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. A member of our consumer advocacy team will call you at the number associated with your account to assist. You may also contact us directly via email at gecapitalcares@ge.com.
For your security, please do not provide your account number via email and reference DM 092013_pc_JeranCam.
Regards,
Nicole
GE Capital
Review
Loss
$9000
Tags
CareCredit review: Care Credit/GE credit are CRIMINALS!!
I have had to get on the phone with customer service just about EVERY MONTH to fix some sort of *** issue with them!!! Honestly, if I didn't need to have a credit card for medical/veterinary reasons, I would just cancel this. I guess I am just hopeful this company will own up to their screw-ups and DO SOMETHING ABOUT IT!!!! for example: the most recent issue I have with them, I made a payment on 8/12/13, on both of our accounts, they have no record of the payment, even though I make my payments through my bank's "bill pay", so the payments come the same way ALL THE TIME, no changes. The money was cashed from my account though. So now I have to make copies of all of my payments to this Jack *** company so they can see where the money is, prove that I did in fact make this payment. In the first several months we opened the accounts, the issue was always being charged late payment fees, when we woundnt receive the notices until 2 weeks after the due dates. I am sure all on purpose. Just a crooked *** company if you ask me.
2 comments
Review
Product
Carecredit Credit Card
Loss
$400
Tags
CareCredit review in Newark, New Jersey: DO NOT USE RIP OFF
I had to get this card when my Dog was in the ER and I didn't have enough cash on hand. So you are trying to fill out paper with a dying pet and you don't notice certain things. First off the APR is 27%. That is absurd. It makes it impossible to pay off the balance. They pretty much are taking advantage of people in tough situations. Next I missed my first payment but have sent all the others with in 30 days of each other yet they charge me a late fee every month. I called in they said don't mail them. I like to use my bank pay system and don't want to have to go everyone I have to pay and use their individual site. That takes to much time. They were going to keep charging me late charges until I called them and pointed out with my bank statement that I have sent payments to them every 30 days. Had I not had that on my bank I would not have been able to show them. Again they are here to take advantage.
Review
Product
Carecredit Credit Card
Loss
$300
Tags
CareCredit review in Miami, Florida: Care Credit Website and Service Sucks
Since we signed up with Carecredit, their website and online login does not work right. I have wasted countless hours calling and resetting it. I switched browsers as they suggested and still nothing. This has been going on for two years. I had it set on auto pay and just left it alone until I changed banks a couple months ago and needed to change the autopay information. It has been 3 months now and every time I call, I think it is resolved until the next month it doesn't come out of my bank account automatically. So I try to sign in online again, it never works. So I call and have to waste 30 minutes on the phone. It is under my husband's account but I am an authorized signer on the account and he has authorized me to speak to them, yet each time I call, they ask to speak to him, so if he is not available, I have to call back, go through 30 minutes of automation again for him to tell them once again that they can speak to me. It is beyond card holder security, they just make things difficult. If their technology worked right, this wouldn't happen. They didn't even have a reset password available on their website for me to try to set up new access on my own.
2 comments
Review
Product
Carecredit Credit Card
Tags
Only way to defend yourself from a large corporation is to file a class action lawsuit. All of you who are complaining here need to get together and file a complaint as a group or "class". Get a law firm on board and then you will get their attention! Guess I have...
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6 comments
I used my CareCredit account to help my mother to pay for dental work several years ago. She agreed to pay on the bill monthly.
CareCredit has caused my mother, who is on a fixed income, pure ***.
We are looking for a class action lawsuit.
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Review
Loss
$1
Tags
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I am having the same problems right now have been having these problems since about 5 months after my procedure was done they have been losing payment and stating im not making them when the payment has been taken out of my bank by carecredit and still they are stating I have not made my payments when infact I have proof ands sent it to them they still dney I made my payments and are trying to double bill me this is the crappiest company I have delt with they are fraudulent and crooked I will never use them again.
Agreed. They are a joke of a company.
Looking for others to join me in a suit.
Need people with financial loss though. Email your story to stuf@dr.com