CareCredit Reviews and Complaints

I GOT CARE CREDIT THROUGH GE MONEY BANK IN JULY 2011....I FINANCED $4133.00.18 MONTHS LATER..AND I HAVE MADE EVERY PAYMENT,MY BILL IS AS OF MARCH 2013,$4390.00.MY BILL NEVER GOES DOWN...ALWAYS HIGHER FROM THE PREVIOUS MONTH..IN THE PAST 18 MONTHS I HAVE PAID THIS COMPANY ABOUT $2200.00.WHY DOES MY MONTHLY BILL KEEP GOING UP....THE BIGGEST RIP-OFF IN FINANCING....I AM ALMOST TO THE POINT THAT I AM DONE MAKING MY MONTHLY PAYMENTS...LET THEM SUE ME...SPEND THOUSANDS OF DOLLARS TO GET BLOOD FROM A TURNIP....DO NOT USE THIS COMPANY FOR ANY OF YOUR HEALTHCARE...

I am VERY unhappy with this company. In my time of need a needed about $100 to get my pet to an emergency vet because he was have bloody diarrhea. I am told about this great opportunity to use CareCredit to loan me the hundred I needed to pay this bill. I was also informed that I would pay NO interest for the first 6 months. I thought it was be a great option for me so I turned on my smartphone and applied right then and there. My vet bill was around $205, I paid a $100 of my own and then used CareCredit for the rest. I didn't worry about the payment for a couple of months because I knew that getting the rest wouldn't be a problem at that point. Before my 6 months is up, after 4 months before it was up, I go to pay off the bill to find...I owe $205?!?!?!?! Are you kidding me? I notice that I am being charged with a $91 bill of being late...but I was told NO INTEREST! So I call up the company and the lady who answers doesn't even care to ask what I need and starts to ramble on about how I need to pay in a monotone voice. I interrupt asking why my bill was the number that it was. She replies that it's because the "plan" I signed up for requires me to pay each month. Uhm, no, that was not stated to me when I did my application. I tell the lady that and she pauses and just repeats that it is charged with each month. I tell her that I should have been told that in the beginning and hang up. I cannot believe the terrible service that I have had with this company! First, I'm lied to and my bill is jacked the the ORIGINAL cost of the vet bill, and then I have a lady with a bad attitude who didn't care to help me at all! I would NEVER recommend this to ANYBODY!! And I suggest that this company needs to fix it's *** before lying to anymore customers. Also, my bill was suppose to be $106.42, I was charged with $91 of being late, and my final bill was $205?! Yeah, those numbers don't add up.

My Ear Nose and Throat Dr recommended, medically, that I needed hearing aids. I applied to carecredit and was denied. I find this absolutely unreal. I just purchased a new car and had no problem. I have been on a cash basis since 2008 but have one credit card. I make more than enough and had planned to pay off the card within 6 mo for a hearing aid costing 1600.00. I know I have the option to contact Experian who they said was where they obtain my cr score. This is just ridiculous...I work two jobs and have paid all my bills on time. credit karma had my cr score at 679 and they had it lower. I think they need to review their approval system and believe they could call me and ask more questions than to just deny me.

Ok so 2 weeks ago I submitted a complaint on here, only after I had tried to take care of it with CC themselves. I do not like to do things like this, only as last resort. But if you are going to file complaints then you must let people know when that company comes through for you. Care Credit contacted me right away, they were more than generous. I am very pleased to say that I can finish making my payments to them and on time. All I can say is if you have an issue with a creditor, try very hard to work with them yourself, if no response, there are ways to help, good luck and thank you Care Credit!

My husband & I had a Care Credit account and only used it for vets bills & dental. We both had great credit & all our accounts were in good standing, until my husband lost his job & I was injured at work. We tried for a while to keep up with the payments, but they were getting higher & higher & we have a home & children to take care of. After a while we just stopped paying. Now they want to take us to court for the second time, when we tried to set up a payment arrangement, they refused to accept what we could afford. Now they want to add court fees to our balance. Not a company I recommend dealing with ever again!

I CALLED ON 2/18/2013, I WAS HUNG UP ON 3 TIMES, SWORE AT, AND LIED TO BY 2 DIFFIDENT SUPERVISORS! I MADE A PAYMENT PLAN IN DECEMBER AND THEM JAN AND FEB THEY TACKED ON A $100 FEE SAYING I DIDN'T PAY ENOUGH AFTER THEY WHERE THE ONES SETTING IT UP TO COME UP WITH THE IDEA TO DO A PAYMENT PLAN AND TAKE IT OUT OF MY CHECKING ACC. I WILL NEVER USE THIS COMPANY OR TELL ANY ONE THEY ARE GOOD AND SHOULD US EM. THEY CALL AT 530 IN THE MORNING WANTING MORE MONEY AND DEMANDING PAYMENTS NOW!! WHAT THE ***??

I used my Care Credit card for a dentist here in Palm Coast. It was a small amount, approximately $185.00. Not one time did I receive a statement, so I could make my payments. I went to the dentist last August, 2012. Had I not been applied for a loan to purchase a small Condo, I would never have known. Due to that small loan, which I never made a payment on, ruined my credit. It looked as if I was not responsible enough to pay a small bill. If I don't receive a statement, I don't remember to pay. That's how it is. I receive monthly statements every month from everyone else, cell phone, utilities and etc. I am so mad and so upset, I could scream. It keep me from getting pre approved. That's great. I made a commitment 2 pay if off yesterday and I did so. Now, I want a letter from them with a copy to me, stating the bill is paid and it was there fault, not mine. Wow, only in the state of Florida would I not receive a statement and it's not just Care Credit, I owed the dentist, Dr. Gordon, $52.00 and never got a statement. I paid them yesterday too. Walked in to Dr. Gordon's office yesterday and of course, they blamed the corporate office, the corporate office said they do to send out statements, so I received a print out of services on Tuesday, the 12, of February, 2013. Guess what, it wasn't mine, it belongs to someone who lives in Orland. The envelope had my name and correct address, just the wrong person. Hippa Law was just violated. I also want Dr. Gordon's office person who handles billing to write a letter to the Credit Bureau with a copy to me, stating it wasn't my fault and that the bill is paid in full. Spoke with Kathy at the office here in Palm Coast, of course, she didn't know anything about the information I received, she said it didn't come from us and I don't want it and the lady in charge of billing is out to lunch and won't return until 2:00 PM, nice long lunch, it was noon. Very very mad. Thank you for your attention to this matter. Wow, no one pays attention to detail, no one. I have yet to meet anyone in Palm Coast that knows how to be professional, pleasant and/or that pays attention to detail. So sad. Respectfully submitted, Sandy Wiggins

After repeatedly having problems with care credit not applying the money I paid via bank debit card and extra fees being added on, I took their offer to settle, which of course is not good for my credit rating. Somehow they could not apply my payments even though there were thousands of dollars in my bank account. I am always able to pay bills this way with every other agency. On top of that, they continue to bill for full the amount even after I paid the agreed amount. This was supposed to be a convenient way to pay for medical & veterinary. I am so sorry that I used this kind of credit as it is ruining mine,