CareCredit Reviews

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Care Credit Robbed Me

My son was going to have surgery done, but we decided to have a second opinion and cancelled the surgery. Th DR office charged the care credit in April. I guess they forgot to go back and credit my account. I am going to raise cane with them tomorrow. I never received a bill from Care Credit...in June they pulled $740 out of my checking account with out my authorization. If they would have sent me a bill in April or May or *** even in June I could have disputed the charge and I wouldn't be out this money. When I called to dispute, I was told they would send me a letter and someone would look into it in 31 BUSINESS days. OMG that is a rent payment for me!!!! What am I going to do???? How dare they take my money without my authorization!!!
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3 comments
#190230

I too have been scammed by GE money. Who in their right mind would accept a 29% interest?

I was told that my acount would be put into a hardship defferment and now my balance went from $500 to over $1,200.

I paid perfectly for over 1 year and before my account went delinquent I contacted them and the person on the phone told me what I wanted to hear but today my credit report has been destroyed by them. This place is the scam of the lifetime.

#182276

I was also robbed by GE money. My son had a root canal and other dental procedures on January and February 2008.

I never received a bill from them but called them and paid on the phone. Despite that, they charged me finance fees for two months for no reason. On August 12 I called GE and was told that I was late in one day and as a result I owe 30 percent of the initial dental fee.

in other words, all the money that I paid for 18 months does not count. i do not know what to do at this point.

smadar

#155002

I'm sorry you're having problems with your CareCredit account. We'd like to help. Please email me at media.relations@***.com so we can research and assist.Regards,Nicole (GE Money)

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ID
#186135 Review #186135 is a subjective opinion of poster.
Location
Waldorf, Maryland
Product
Carecredit Account
Loss
$737
New Reviewer

Care Credit - Insane APR & I have great credit?

Wow, I really wish I had read the user reviews for his company sooner. When I applied they gave me a really low APR and without missing a payment or ever being late and paying way above the amount due, they raised my APR to 24.00% without notice!! When I called the customer service dept they said that was actually a low APR, their current APR was @ 26% and the reason they could have such a high APR is because they were a privately owned company...DO NOT APPLY FOR GEMONEY/CARE CREDIT! So NOT worth it! Have your payment goes to just Interest!
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3 comments
#280288

Marc probably works for them...!

#279903

Good deal my ***. I used care credit to pay a vet bill.

The "promotion" that I didn't know I was on (I guess because I didn't search for any fine print) expired. They charged me 30% of my original balance (the original charge was $2000, so a $600 charge), plus the APR is not 30%.

#141152

You don't pay interest if you make all your monthly payments in time. This 26% APR only applies if you miss payments. So if you are disciplined this is actually a pretty good deal (no interest for up to 18 months)...

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ID
#180217 Review #180217 is a subjective opinion of poster.
Location
Los Angeles, California

Carecredit is the worst credit card company

I should have NEVER signed up for a credit card with these people. They have been known to hang up on me on the phone. They're customer service is HORRIBLE. They give you the treatment of being very soul-less & emotion-less. They have no care in the world for how they're customers feel. They try to get their clients in more debt than they already are. Today I called about account security. I was told I would be charged each month. They declined me for something I was only calling to ask a question for. aweful & bad.
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1 comment
#252053

Plus they tried to charge me late fees almost every month when I wasn't late. Then were rude to me on the phone.

ID
#180123 Review #180123 is a subjective opinion of poster.
Location
San Francisco, California
Product
Carecredit Account

Care credit for dental care

This company cheats people out of their money, they have some conditions in fine print that could get you into a lot of extra debt if the consumer is not absolutely careful. Late payments are definitely a no no. If you submit a late payment even by a day, they have punitive charges and can decide to cancel their no interest credit agreement with you without notice and charge even more fees at that point; from personal experience, late payments are acceptable to them as long as they can get more money from you in form of fees but as son as you decide to have a direct debit agreement with them, they suddenly drop their no interest agreement with you. It is a deceitful company and any wise consumer and dentists should think twice before accepting their credit or promoting it respectively.
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ID
#179256 Review #179256 is a subjective opinion of poster.
Location
Bethesda, Maryland

The last couple of bills are arriving late-can't pay

I can't pay my bill on time if it is not being delivered to me on time. The last couple of bills have been that way. I am not sure who is at fault but all I know is I am getting penalized for someone not doing their job. It pretty disappointing when you work everday and you pay your bills and have good credit but when someone makes a mistake it seem that it is always the consumers who pay for it. It would be nice if companies were not always eager to make the extra money. I usually even pay more than the minimum payment.
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2 comments
#194039

I OPTED NOT TO GET PAPER BILLS. I KNOW MY DUE DATE IS THE 9TH OF EA.

MO. IT HAS NEVER CHANGED. I CAN PAY OVER PHONE OR PAY ONLINE. I USE THIS FOR BOTH MY DENTAL AND MY PETS VETERINARIAN VISITS FOR OVER 3 YEARS AND HAVE BEEN PAYING ONLINE SINCE THE BEGINNING.

OBVIOUSLY YOU ACCESS TO A COMPUTER SINCE I FOUND THIS, SO GO GREEN GO PAPERLESS AND PAY ONLINE. TAKE RESPONSIBILITY.

#129685

You don't the actual "bill" to make a payment. if you have your account number and address to send the bill, send a check early.

You already know about how much it'll be.

Or set it up to pay on-line. Take a little bit of personal initiative yourself if you want to maintain your credit.

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ID
#177031 Review #177031 is a subjective opinion of poster.
Location
Lima, Ohio
Loss
$80
New Reviewer

up set about a late charge

I have been try to get a hold of a person on the phone about my bill.I did send you a payment. OF 62.24 But not the late charge.Because I did not remember.Getting a bill.How can I get a hold of someone without talking to a recording.Ihave been with you folks for long time have paid off bigger bills than this.I feel this was not my fault.I think it might of been the us mail fault.With the weather we have been having.It could of got in the wrong mailbox.Were not all perfect.jwallingford@***.net
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ID
#171605 Review #171605 is a subjective opinion of poster.
Location
Lincoln, Nebraska
New Reviewer

HORRIBLE CUSTOMER SERVICE, CAN GIVE A ***

Don't ever use Care Credit, they are deceitful, rude, non caring, non willing to work with customers. I have been paying on my bill for a good two years. I made two payments late (only because I did this on line on the date payment was due and it didn't arrive by 5:00 eastern time) One late fee I called and spoke with a rep and she said I was correct, and should not have been charged a late fee. The next statement I was credited the $39.99, but that my promotional expiration date had been terminated due to 3 late fees. Almost $1,000 in deferred finance charges was added to my account. When I called and spoke to a very rude rep and said I was even refund the last late fee, she said the rep I spoke with previously was incorrect in telling me I was not late. The rude rep just would not listen and insisted I had 3 late fees....sooooo rude. I called back and spoke to at least 6 "escalation specialists" all even more rude than the next (I thought that would be impossible) Anyway, noone was willing to hear me out and help me out. I wanted to pay this off, the rep was going to reduce the finance charge $50% but it had to be paid off that day (5 eastern standard time) which gave me an hour to go to my credit union (40 miles away) get money and then deposit into my bank. I didn't have time so I was screwed out of the discount. I called several times and everyone refused to give me the discount because "they gave me one change to pay it off" and could care less about the circumstances. I HAVE NEVER BEEN SO UPSET WITH A COMPANY AND THE PEOPLE WHO WORK FOR CARE CREDIT!!!!!
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ID
#168390 Review #168390 is a subjective opinion of poster.
Location
Yuma, Arizona
Product
Carecredit Account

Waiting for a Refund

I have been getting the run around from Care Credit since Sept 09 on a refund that was overpaid , at first the told me a couple of weeks now they are telling me there was a mix up . My Account was paid off in Nov 08 . All they really need to do is give me what is due to me . My dentist sent it to them when the refund should have gone directly to me since the card was closed . They should of given it to me a long time ago , I think they are the worst run company ever
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1 comment
#700990

I am having the same problem right now as well!!! So frustrated, the account was paid in full yet my dentist sent refund amount for services charged and not preformed..

to Care credit, now care credit isn't refunding me, just wants to up my credit limit with the money they received that is due back to me since I was the one that paid for services unrendered... :(

ID
#166928 Review #166928 is a subjective opinion of poster.
Location
New England, North Dakota
Product
Carecredit Account

Overcharged me paid off bill sent to collection agency

i paid my bill in full,and carecredit sent my bill to a collection agency.my bill just seems to increase every time i make a payment.very frustrating that i couldnt make a payment over the phone,without being charged even more money yet.i will not ever use carecredit again,no matter what the circumstances may be.i think they are money hungry grubs,and the fine print is misleading,definately to there advantage.i even had a representative from the company help me pay online,only to find out that the payment i made never even went through.
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1 comment
#474731

Yes they are a rip off, I had a tooth pulled about three years ago and aim still paying for it, I could have bought a mouth full of teeth by now!

ID
#166680 Review #166680 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Care Credit

I have had all of the same problems that I have seen on all three websites and am now at the point of looking into a lawyer as of tomorrow.What makes this so disgusting to me is that this was a loan for me to be able to give my husband a child after suffering a brain tumor. But I see that some of you out there have already done so and have even filed a "class action lawsuit' which I am very much wanting and willing to be apart of if possible. So please notify me ASAP. Thankx rhiannonochoa@***.net
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1 comment
#618653

The problem is what?

ID
#159762 Review #159762 is a subjective opinion of poster.
Location
San Francisco, California

Thieves

Ge money bank/Care Credit, are thieves and liars. I sent a payment for 143.00, and they posted 43.00. It started with collection calls from India that eventually were up to 6 times a day at all hours. I spoke many times to them and 2 men admitted they could see the amount on the computer because they copy all checks. But it continued. I got letters informing me my agreed on interest rate was now revoked and 29.9% applied. Also 39.99 late charge. Mind you, at this point I'm 6 days "late". I did find an American address to send a letter and proof of payment. Not so much as a call, and magically it appears on my online statement. Bad business, bad people, loan sharks!
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ID
#156088 Review #156088 is a subjective opinion of poster.
Location
Montgomery, Texas

Closed my Care Credit Account for no Reason.

I have used Care Credit for over five years, have a credit limit of $500.00, I have never made a late payment, was paid off for years, then just had to use it for the dentist. Now I owe $400.00, and I got a letter saying my accunt was closed. So I will not be paying the remainder of the credit card. THEY CAN EAT ***. THEY NOT NO LONGER GET ON TIME PAYMENTS, OR THE INTEREST, NOW THEY CAN EAT THE $400.00 JUST BECAUSE THEY CLOSED MY ACCOUNT AT NO FAULT OF MINE. Debra Scherwitz Houston,Texas
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ID
#147131 Review #147131 is a subjective opinion of poster.
Location
Houston, Texas
Product
Carecredit Credit Card

Acknowledge Pre-payments

Care Credit does not consider triple payments each month as pre-payment and will ding you if you miss a monthly payment...even though you may be paid up several months ahead. Example: your monthly payment may be $67.00 and you pay each month $201.00. By logical reasoning, you're three months ahead, right? Wrong! don't skip the next months payment! They're wonderful people to deal with..Credit Care is a company sponsored by GE Money. My name is Frank and it isn't raining today. Good, I'm near 100 words..ok, ok, ok. ok.
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1 comment
#140471

Ummm, try that with any credit card and you'll get the same thing. It is not an installment loan.

It is a min. payment not a fixed amout, ***

ID
#138318 Review #138318 is a subjective opinion of poster.
Location
Midway City, California

Late on a payment? $800 charge.

While temporarily unemployed, I missed one payment, and could pay only a fraction of the payment the next month. The following month, I paid everything I owed form the past, plus the current amount due. I thought I was clear and good until I discovered they charged me over $800. They screwed me over for being poor, and have made me poorer. Care? What Care? I financially compensated for my mistakes within two months, and they screwed me over. I'm not a complainer or an emotional person. I take responsibility for myself. But I frankly have not stopped crying since I talked with them.
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1 comment
#115021

i am so sorry this happened to you. if it helps at all, these reviews have prevented me from getting involved with this company (they have been soliciting me after a credit check). thank you for the advice and warning.

ID
#137637 Review #137637 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Services added to my statement, not mine.

I purchased medical braces with Care Credit, I received my statement which had another purchase, which I had no part of. The reference number for the purchase that does not belong to me is 853****JXLEF31ZQG and the account number is 601980****67406. The purchase was from Capitol Anesthesiology, Austin, Texas. I never was in Texas. The code for my original purchase is 853****K1LQ3PTOZZ, from Hanger Ocala, Ocala, Florida. Transaction date is 7/25/2008. Please remove this purchase of 1000.00 which is for code 853****JXLEF31ZQG This mistake is one I cannot afford. Please contact me with the removal. Thank You
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ID
#131267 Review #131267 is a subjective opinion of poster.
Location
Southfield, Michigan
Product
Carecredit Account