CareCredit
Reviews and Complaints
www.carecredit.com
Anonymous
Washington, District Of Columbia
They do not care
Just try to contact them. Their late fees are excessive, they are hard to work with and they do not disclose anything when you sign up for this. You are better off using any other credit card. Personally, I think they prey on consumers that are in an emergency situation. They may call themselves Care Credit, but they are uncompassionate and even rude. They should be called couldn't Care-less Credit. I do not recommend this company for anyone. Preditor lender. No stars. I can't think of anything else to say, to make this the minimum 100 words (why?), but that I am very dissatisfied with this company.
1 comment
Eloise C Pxe
Hillsboro, Oregon
Care Credit is the worst company EVER
I have great credit. I opened up a carecredit account to get laser eye surgery since they had a promotional period of 0% for 2 yrs. Why not, I'll just pay with my health savings accounts. Well, care credit is the worst company EVER. i can't pay on my bill online with my debit card (its a credit card number not a normal checking account since it's an HSA). *** online functionality. Also useless customer service reps can't do anything to help me. I call every month to make a payment and have to speak to some to get the reversal since it's a phone payment. Not even a function to email my concerns but have to stay on the phone to talk to no action employees. I will NEVER use CARE CREDIT OR GE MONEY ever since this is the worst experience in my life.
3 comments
Anonymous
Simi Valley, California
Care Credit is very uncaring
I had to have emergency dental work as a result of an accident. dental office told me that the full procedure would take 8-12 weeks to complete and that Care Credit had approved me for the full amount of the procedure with 12 months no interest, this was in jan.2010 final work was completed the end of march. i received my first billing statement dated 2/06 for a payment due date of march 1. I began making payments on march 1st and continued to make timely payments every month always in excessive of the mim. amount due. My Feb. 2011 statement showed my promotional period would end 2/6/2011, but did not indicate what the interest would be if the balance was not paid off. I also kept thinking that all my statements were dated the 6th of every month with the 1st of the next month for the due date, so I thought I had till march 1st to pay off balance. I received my March statement this week and was surprised to see that I had been charged $634.10. My orginal charge was $2580.00. When I called Care Credit for an explanation, I was treated very ruding by customer service. I explained that I wanted to pay the balance in full and why was I being charged this additional $634.10, I was told that it was the interest accured for not paying the balance in full by the promo date. I asked why the promo date didn't extend to the 1st of mar. since that was the 12 mos. from my first payment, there was no explanation. I said I would like to pay off the balance now and what would be the pay off amount, again I was told that I must pay the full additional charge of $634.10. When I asked to speak to a supervisor, I was treated with even more rudeness. I was told there was no one I could speak to and no one would be willing to help me. I was never told by the dental office that I would be charged interest on the full amount of the charge, regardless of the balance at the end of the promo period, nor was ever told what the interest would be 22.98%. Run don't walk when you hear the name Care credit.
Loss:
$650
5 comments
Anonymous
Los Angeles, California
GE CareCredit rips off Cardholders while receiving taxpayer financing
My wife took out a loan with G.E. CareCredit (GE) on a 12 month no interest loan. The address for the account was entered incorrectly by GE and delayed the start of the payments. After finally receiving a delinquency notice, I called GE and was given an apology for their error. I sent up an auto-pay to clear the balance in 12 months. GE pulled the amount from my account for 10 months and then added the interest of $1,100 for exceeding the payment period. Their reason was their mistake does not let me out of paying within the original 12 month period. Never did they try to notify me of the problem with my pay plan. I was told today that they have dramatically changed their policies to comply to the changes in consumer credit laws as if that justifies poor customer service and unethical business practices. I guess they were even worse before forced to change so that makes it okay.
4 comments
Ernestine Djw
La Vergne, Tennessee
Care Credit Scam
My account began in 2004 with a $1,400 dental bill. Since 2004, and according to my bank statements, I have now paid $2,233. I stopped paying in 2009, because the payments kept getting higher. I was taken to court and now the lawyers decided that I must pay $1,800!!! I am livid from anger. How can I get out of this mess? They are thieves and crooks. I cannot let them just take my money (from my bank account or my job). What should I do? Any answers or advice can be sent to ernestinemaharaj@***.com.
5 comments
clown
Buffalo, New York
Carecredit is a ripe off.
I should have not received this, because, I did not have any dental work done. I had all of my credit reports frozen. They want to charge me, for having nothing done. X-rays were free....I am not paying for any of this..!! I went to Gentle Dental, because I had a toothache, and I wanted them to pull the tooth. They did not pull my tooth. They took e-rays, and told me, what they wanted to do, with all of my teeth. I said, NO, I'm in my late 60's, and I have a bad medical condition. So, they think, I should be buried, with beautiful teeth. I left. They are nuts.!! They have, way too many girls in that office, standing around doing nothing. I never even talked to a professional dentist. Don't go to Gentle dentistry.
6 comments
Nechelle Lly
Phoenix, Arizona
Care Credit
I had Dental work done in 2007 and the amount charged was 2,250.00, I paid my bills on time and I would even pay extra incase something happened. By doing this, I was thinking that I was a few payments ahead. My mom I were being called at least 10 times a day and Care Credit was telling me that I was late. To make a long story short Care Credit Garnished my husbands paychecks for another 2,00.00 so my dental work costed 4,250.00. Do Not use Care Credit or if you do Beware!!!
1 comment
Roman S Vhh
Portland, Oregon
They charged me 1600,00 in back intrest Same month
Care Credit Suck, 1 you can't close your account online, CareCredit they are not Email Freindly, they never inform that their promotion expires and charged me over 1600,00$ in back intrest and My APR was 29% so i paid off the total amount of 3900,00$ same month they charged me 1600$ stolled over 1600,00$ dollars, from me, they said that it is your problem that i dint pay off balance on time. It was my wife CareCredit account, I hate This company. Please stay away They need to Rename their comapany From CareCredit, to StealyourmoneyCredit. stay away.
Loss:
$1619
1 comment
Anonymous
Atlanta, Georgia
CareCredit - Stone Age System, Beware
Massive interested rates aside, it's literally impossible to deal with these people and manage your account online: You cannot email them; their "system" does not generate the email confirmations it talks about; online instructions are missing or incomplete (eg, to make a one-time online payment you have to FIRST turn off AUTOPAY - you have to CALL to find get that little tidbit of info - which means you have to re-initiate AUTOPAY after the on-time payment and suffer/risk a 30-day gap in autopay); for goodness sake, you can't even change your user name! DO NOT TRUST THE ONLINE SYSTEM. I confirmed 3 times ON THE PHONE that my autopay amount was in their system and set to pay the $100 I set up online. Three times they said "yes". It took out $60 instead even though the CS guy confirmed as he looked at his screen that it was SUPPOSED to take the $100 autopay amount! THEY HAVE A PROBLEM and it could well cost YOU big bucks. Confirmations and documentation, though generated by their computers, cannot be emailed to you! They have to MAIL them! This is General Electric: they make JET ENGINES. COVER YOUR BUTT!
1 comment
Anonymous
Ozark, Alabama
Questionable card
my name is bill lancaster, I recieved a birthday card from you. the card was nice but it's not my birthday and I was unaware that I was a carecredit customer, by the look of your customer reviews I'm sure I don't want any part of this. Hope there's not any funny business going on--got my eye on you. well, now it seems I have to spend more time fulfilling your minimum word requirement, please make sure you read this through many. many, many, many, many, many, many, many, many, many, many, many, many, times.
Anonymous
Greensboro, North Carolina
CARE CREDIT/GEMB
I need all people that have an account with this company, to be aware that they are liars and do not tell the truth about your account. I paid a bill that they said was not received. Then I paid again, and finally was told they would send the first check amount back, which was another lie. I do not recommend this card. I have never been treated as I have with this company. I'm 68 yrs. old and do not deserve to be treated like this. Concerned card holder.Thnak you for your time. God Bless America,USA
4 comments
Anonymous
San Diego, California
Failed to provide contracted services
Paid over 5,000 dollars to allcare dental and dentures for exractions and dentures in june of 2009.was pretty much forced into applying for credit from care credit to have the work done. still do not have dentures(nov.2010).have been calling for three months.only time calls were returned was after threatening to call the attorney general.was promised delivery of dentures and partial refund at that time.have heard nothing since and once again my calls are not being returned.have been shuffled from one"patient care manager"to another.filing AG complaint as of today.
1 comment
niloniak G
Portland, Oregon
Care Credit - AVOID!!!!
I just spoke top "customer service" on GE money bank because my Aug payment of 3times the required amount did not post on my billing statement and they charged me a $25 late fee – the amount due was $43, I paid $150. The first person I spoke to said it was because my July payment was late – they received it and posted it 4 days later, after my due date. She transferred me to s supervisor – all her own idea – who may be the snottiest, rudest, most obstructive woman I have EVER spoken to. The fist thing she said was "Why exactly did you think you needed a supervisor??" It got worse from there. The jist of it – if I get this right – is I was charged a late fee for paying early; they will NOT credit overages as payment until the end of the billing cycle so it oes not appear on my statement; you cannot have an updated statement (the automated phone message says you can); and I cannot change due date so I can actually pay the bill in a timely way for me instead of having to artificially delay my payment until their due date to avoid a late fee (?????) I have to receive the bill - hold the bills for at least a week - then pay it or it will credit to the previous billing cycle and I will get another late fee. Even though I am paying two and three times the amount due, the compnay will charge me a late payment fee every month my payment is not posted - on their end - on the 7th or 8th.
pearlywhiteteethsnum
Fort Jones, California
Paying my bill
started off paying by mail, GE Bank would notify me my payment were always late and charge even when I was on time, went to paying online. Things were fine until they took the whole balance owing and would not admit to computer error which made our checking overdrawn. Had fight to get the money back just to live and they didn't even refund bank fees,which we had to pay because they error. We have made this month payment 10-2-2010 Comf.#126632****2-17****, now GE bank said we haven't pay it. Fred and Jerlene Muns
Loss:
$266
1 comment
Anonymous
Buffalo, New York
They are calling me harrassing me
The account is my daughters and they call my house at all hour...as late as 10:30 at night.IT IS NOT MY BILL...Stop calling me 25 times day and night...my attorney says to go to court for harrassing me... I will send payments for my daughter but i cant get her account number??/ Help me or LEAVE ME ALONE Give me her account number or send me the bills or work with me somehow. She does not even live near me and our names are different i have told every ignorant bill collector about this and they say they will take my number off and within 1/2 hour they call again.Mrs. D CASSICK 716-433-****
Loss:
$551
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Nicole
GE Money