CareCredit
Reviews and Complaints
Dental payment
User's recommendation: Don’t use
Extensive hold of large payment
User's recommendation: Never use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIMPOSSIBLE TO REACH OUT TO LIVE REPRESENTATIVE
- Will ruin your credit
- No live support
- Dishonesty
Preferred solution: I WANT TO PAY ONLINE OR BY PHONE SINCE 2 MONTHS
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Verified ReviewerCovid 19 and bad customer service
- Thought it would help
- That i lost my credit as a result
Preferred solution: Let the company propose a solution
User's recommendation: No never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount blocked
- Terrible customer service
- Very high interest rate
Preferred solution: Deliver product or service ordered
User's recommendation: Don't!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount closed
Preferred solution: my account reopen
User's recommendation: I do not recommend them to anyone!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCARE CREDIT DOES NOT REQUIRE PAYMENT TO PAY OFF OFFER. OVER PAID MY BILL TO BE SURE I COVER INTRODUCTORY OFFER. THEN THAT DOWS NOT COVER AND THEY SLAP 25% ON BILL. NO CALL OR NOTICE . SMALL
- Paid mypet emergency
- Dont bill enough to cover their no intersest offer
Preferred solution: Price reduction
User's recommendation: WRITE YOURSELF A PHONE ALARM FOR DATE IT CLOSES IN COMPUTER OR PHONE. DO NOT SET UP AUTO PAY.
Payments being refused
- Dishonest business dealings
Preferred solution: Full refund
User's recommendation: Stay away
Fitbit promo fake
- No interest if paid off within the promotional period
- Extremely poor
Preferred solution: Deliver product or service ordered
User's recommendation: Do not beleive in carecredit promotions. Fake
Stolen funds
AVOID IT IF AT ALL POSSIBLE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not do business with them! They will ruin your credit & your life!
- No pros
- Suspicious business practices
- Can not do simple math
- Outsourced customer service
Preferred solution: SINCE I NEVER PURCHASED ANYTHING FROM THEM (AS I SAID, IT WAS FROM THE LIVING SOCIAL VOUCHER). THE WHOLE ACCOUNT THING IS BOGUS!! I NEVER RECEIVED ANYTHING FROM THAT DR! THE WHOLE AMOUNT NEEDS TO BE EXPUNGED AND MY CREDIT RESTORED!
Don't use them unless absolutely necessary!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT WORK WITH THIS COMPANY!!!
no, i posted testimonial on care credit web page doubt it will be posted
I told the agent I don't review monthly statements I just want to be reminded to pay it in full before the date. I had alerts set up online and I have a screenshot showing the Alerts set up. I never got a notice now they are charging me over $2000 in interest. I called to tell them I never got the alert.
They apologized and said sometimes the system doesn't work!! I spoke to Heather a supervisor and she said there is nothing they can do. I even offered to pay interest for just the dates after the promotional period, still NO I have to pay all the interest. I asked if they would consider discounting any of it still NO!
She again apologized for the system failure but said there's nothing she can do. I closed the account. Now I will never use the card again and I will recommend that nobody use this card because their customer service is terrible and they make poor business decisions.
As I was on the phone I read out my Alerts to her and I was enrolled. Funny enough my account not only changed to "closed" when I logged in again but my alerts were all cleared out and it now reads "not enrolled" in alerts.
I also asked the supervisor to pull up the recording of my call where their agent assured me I would be notified and she told me "they don't do that".
So it's okay for their system to "fail", I wonder how many other people had their Alerts "fail" so they got stuck with the interest payment?
As a note, the minimum monthly payment that you are enrolled in will assure that you never pay it off by the end of the promotion, and then the alert system will "fail", but reset assured you will get an apology...just no consideration for trusting their representatives or using their system its all there for "customer convenience" but you can't rely on it! Great system...
- Convenience
- Misleading
- Do not make it simple to access information
- Dont work with their customers and dont keep thier commentments
Preferred solution: Price reduction
Online statements unvisible
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HaHaha...So you're saying you have a way to post this nonsense but no way to put an alert on your phone, a calendar, a computer to remind you of the terms YOU agreed to. Gotcha....Of course, they can't do anything for you unless your the contract you agreed to said you're off the hook for interest if alerts don't come. Thanks for the what not to do if you're an adult who can handle their business.
Let me guess...you work for Synchrony. Nice try but do you know that they had to pay $225 million for deceptive practices AND they somehow can’t come up with my agreement or terms to prove I agreed to 18 months?
That’s because it was actually 24 months and that’s what I DID have calendared. Thanks for your comments, not interested.
Any one who still; has a Synchrony account, read these reviews and close accounts. Don't worry about credit score, that is just a temporary thing. Close accounts, or pay the consequencesm later..
what a rude comment. who are you and how much you are paid for this kind of repetitive defense?
at least you could be more sophisticated.
carecredit is horrible company and needs to stop deceptive practices. i agree with all negative comments here.