I've been using CareCredit's GE online service pay my bills for months.
Out of nowhere, my account was suddenly locked.
I've tried everything - security questions, forgot user and password (even when I DO know my username+ password), it still gives me the same "information doesn't match their system".
And eventually I called their customer service and asked if their system is down.
No reason about why my account is locked, other than blaming me for entering the wrong information.
I've already spoke to two different customer representatives (waiting over 3 days before I contact the customer services each time), and have repeatedly follow their instructions to login.
At the end, both representatives told me that they will reset my account by sending me an e-mail within 24-48 hours - where I will be able to register for a new account to make my payment.
It's been two weeks, I am still not able to register for a new account nor am I able to login.
And no help nor reason were provided.