I lost my job and fell behind on this card pretty far. I called them and told them what I could afford to pay them, which under normal terms would've gotten them 3x the minimum monthly payment on my account, payments I had already scheduled online.
They refused to get rid of any late fees. When I told them I was trying to avoid having to take drastic measures, that I just wanted to avoid accruing anymore late fees, and avoid filing bankruptcy, they immediately flagged my account and took my online access to my account away. Since they operate on Eastern time instead of Arizona time, they were closed of course. Now I have payments scheduled that I can't modify, bankruptcy department is insisting they removed the flag, and I can't do anything else until Monday.
Since when does a credit card company not have any hours on the weekends!?!?! And if I'm offering to pay SOMETHING, and already have the payments SCHEDULED, you would think they'd be willing to help me, but no. This is absolutely ridiculous. Once this account is paid, which may have to be settled in a court at this point because their customer service reps are apparently INCOMPETENT, I will NEVER use them again, EVER.
Completely ridiculous. Accruing more and more late fees to my account is not helping me pay them, nor is it helping them get their money. They refuse to work with anyone. It's not like I just slacked and didn't pay my bill.
I lost my job and was forced to move within a month of each other.
Now that I'm back on my feet financially and have other utilities caught up, trying to catch up on my credit card debt with GE Money/Care Credit seems to be impossible. Never AGAIN.
Product or Service Mentioned: Carecredit Customer Care.