I had to have emergency dental work as a result of an accident. dental office told me that the full procedure would take 8-12 weeks to complete and that Care Credit had approved me for the full amount of the procedure with 12 months no interest, this was in jan.2010 final work was completed the end of march.
i received my first billing statement dated 2/06 for a payment due date of march 1. I began making payments on march 1st and continued to make timely payments every month always in excessive of the mim. amount due. My Feb.
2011 statement showed my promotional period would end 2/6/2011, but did not indicate what the interest would be if the balance was not paid off. I also kept thinking that all my statements were dated the 6th of every month with the 1st of the next month for the due date, so I thought I had till march 1st to pay off balance. I received my March statement this week and was surprised to see that I had been charged $634.10. My orginal charge was $2580.00.
When I called Care Credit for an explanation, I was treated very ruding by customer service. I explained that I wanted to pay the balance in full and why was I being charged this additional $634.10, I was told that it was the interest accured for not paying the balance in full by the promo date. I asked why the promo date didn't extend to the 1st of mar. since that was the 12 mos.
from my first payment, there was no explanation. I said I would like to pay off the balance now and what would be the pay off amount, again I was told that I must pay the full additional charge of $634.10. When I asked to speak to a supervisor, I was treated with even more rudeness. I was told there was no one I could speak to and no one would be willing to help me.
I was never told by the dental office that I would be charged interest on the full amount of the charge, regardless of the balance at the end of the promo period, nor was ever told what the interest would be 22.98%. Run don't walk when you hear the name Care credit.
Monetary Loss: $650.