Butler, Pennsylvania
Not resolved
5 comments

CareCredit representatives have stated [on several occasions] that they DO NOT have access to account numbers/routing numbers.

Their website is continually down, so unless you pay by check (which I do not have since all reputable companies usually offer online payment options) you have to call in to make a payment. On my latest call, the representative read my account number/routing number to me BEFORE I said a word. When I inquired as to how she was able to access this info, she said [quote] "we are technically not supposed to be on this screen." What?! When I called back and spoke with a manager, she informed me that ALL reps do, in fact, have access, they are just [quote] "not supposed to read them over the phone." What?! Not only did each rep tell a different lie, they clearly have no regard for consumer protection.

Before you sing up with CareCredit, please be aware that they put you in serious danger of identity theft/bank theft by making your personal banking data accessible to ALL representatives.

Product or Service Mentioned: Carecredit Account.

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nita
#476435

Sorry for the double posting. I don't know that happened I only hit send once.

nita
#476434

Sorry for the double posting. I don't know that happened I only hit send once.

nita
#476433

After reading the reviews about care credit, I am convinced some things must have changed. I opened a care credit account in February of this year to pay for some dental treatment.

I knew from the start I would have to pay if off by a certain day if I wanted to avoid paying interest.I pay online. I have never had a problem with the website being down. I also don't have to remember the last 4 digits of my card. All I do is put in my username and password and I am ready to look at my account and pay my bill.

I have had no problems whatsoever with them and I am happy they are are in business, because I couldn't afford the kind of dental treatments I need if they didn't exist. So for all the people having problems I am sorry you have had a bad experience, but so far mine has been great.

nita
#476432

After reading the reviews about care credit, I am convinced some things must have changed. I opened a care credit account in February of this year to pay for some dental treatment.

I knew from the start I would have to pay if off by a certain day if I wanted to avoid paying interest.I pay online. I have never had a problem with the website being down. I also don't have to remember the last 4 digits of my card. All I do is put in my username and password and I am ready to look at my account and pay my bill.

I have had no problems whatsoever with them and I am happy they are are in business, because I couldn't afford the kind of dental treatments I need if they didn't exist. So for all the people having problems I am sorry you have had a bad experience, but so far mine has been great.

Nicole
#465395

Thank you for providing information about your experience. We’d like to research this matter, and ask that you please email me at gecapitalcares@ge.com with the following information:

-The full name associated with the account

-Mailing address associated with the account

-Your contact phone number

-Reference code DM4912CC

For your security, please do not include your account number in your email.

We appreciate your assistance.

Regards,

Nicole

GE Capital

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