I am livid. I opened a CareCredit account to make a purchase (for eyewear) of $800 at Cohen's Fashion Opitical (located in NY) on August 25th, 2012.
I received my first statement yesterday (09/18/12) and found out that not only do I have my $800 balance, but also an additional $1,180 charged on the same aforementioned day. The statement shows the $1,000-something charge was made at a Cohen's Fashion Optical located in a completely different store in NY. I called the erroneous charge store and they said the purchase was made by a long standing customer and that I needed to speak directly with CareCredit. I thought 'how could an account get mixed up in such a way? I haven't even heard of and much less know who this customer these people are talking about?'
Yesterday, I reported the $1,000-something charge as fraud through CareCredit and was told by CareCredit that I will be notified in two months of the conclusion. I shouldn't have to wait that long, in my opinion but...
Lets see what happens. I don't know if I'll ever use CareCredit again, honestly.
Product or Service Mentioned: Carecredit Account.
Monetary Loss: $1000.