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I am livid. I opened a CareCredit account to make a purchase (for eyewear) of $800 at Cohen's Fashion Opitical (located in NY) on August 25th, 2012.

I received my first statement yesterday (09/18/12) and found out that not only do I have my $800 balance, but also an additional $1,180 charged on the same aforementioned day. The statement shows the $1,000-something charge was made at a Cohen's Fashion Optical located in a completely different store in NY. I called the erroneous charge store and they said the purchase was made by a long standing customer and that I needed to speak directly with CareCredit. I thought 'how could an account get mixed up in such a way? I haven't even heard of and much less know who this customer these people are talking about?'

Yesterday, I reported the $1,000-something charge as fraud through CareCredit and was told by CareCredit that I will be notified in two months of the conclusion. I shouldn't have to wait that long, in my opinion but...

Lets see what happens. I don't know if I'll ever use CareCredit again, honestly.

Product or Service Mentioned: Carecredit Account.

Monetary Loss: $1000.

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Anonymous
#545350

I am only 2 months into my account, and I am already so pissed. I signed up for online billing, added their address to my "Safe" list so the emails would come to my inbox, and I never received a statement for my 2nd month.

I get a statement today that I'm past due, and a $25 late fee. I called and all she could do was give me half that fee back.

It's ***, and I'm going to say so all over the internet! I have OUTSTANDING credit and if this late fee screws it up I will shout from the rooftops how awful GE CareCredit is and warn anyone away from it.

Anonymous
#545185

ANY time you have dealing's with GE CAPITAL please by all mean's expect the worst.They alway's have some type of scheme going on.IT is really a shame they are still in business.

GECapitalCares
#545176

**To expedite a response, please provide Reference code DM 092112_pc_RealArtist90**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with your name and phone number; our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

GE Capital

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