Tampa, Florida
Not resolved
8 comments

Two months ago, CareCredit completely redesigned its website. Prior to this, their website worked flawlessly in every browser. I use Opera to pay all of my online bills. Unfortunately, the CareCredit website no longer displays in Opera. It displays a blank page. When reviewing the source code, this problem is created by this line of code on every CareCredit bill pay page:

style="display: none"

When "display: none" is changed to "display: all", the pages will display in Opera. Apparently CareCredit is intentionally blocking non preferred browsers in favor of IE & Firefox. Since Opera is far more secure than IE, there is no good reason to promote M$ products over its alternatives...

In addition, I have reviewed the source code for their stylesheet files and found an abundance of easy to fix bugs. In their accounts.css file, I found 26 clear syntax errors in their code. As a developer, I could easily correct these errors in less than 10-15 minutes. These errors have gone uncorrected for 2 months and counting now...

I called to volunteer my services to help CareCredit fix the flaws in their web code. I really don't expect that they will ever call to take me up on my offer. But since they know that there are flaws in their code and developers like me are more than happy to show them what to correct, this is something that shouldn't take months for highly paid developers to fix. Again, I offered my services for free...

I have been a long term client of CareCredit and until this website redesign, I have never had a problem with them. I would like to continue doing business with CareCredit but am disgusted that they probably paid a considerable sum for developers to produce a highly flawed website that even after 2 months, has not been fixed. It doesn't appear that the new code was even thoroughly tested before it was brought live online...

I really hope that CareCredit is continuing to fix the obvious flaws in its website code and hope that it won't take years for them to accomplish it. There is no good reason why its website shouldn't be accessible in any browser, including Opera. With so many flaws in the code that I can access, it makes me wonder how many other errors are floating in their code that could make the entire site vulnerable to a hacking attack...

My offer to help remains on the table. If CareCredit doesn't want to take me up on my offer, at least pay someone to take a few minutes to fix all the obvious flaws in the web code. There is no good reason to discriminate against alternative web browsers either...

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Anonymous
#541203

I've received this error as well and cannot get to my account to pay my billing. When I call customer service on the back of my card, they tell me I'm one of 50 callers to receive a $100 gift card to Walmart, Target, Best Buy etc.

for ONLY a $3.95 activation fee. After several declines the rep continued to be persistent on why I didn't want it. I finally agreed and at the end of providing my debit card number he began to tell me about a cream I was going to receive as a free trial for 30 days. At the end of the 30 days I could keep it and pay $59.

I immediately told him, there, there's the catch and I declined the gift card. He again became very persistant and told me I already accepted and wanted to know why I changed my mind.

I asked him repeatedly to help me with my account and he just ingorned me. I finally hung up on him.

Anonymous
#528424

Prior to the redesign I never had any problems accessing my account. Once CareCredit redesigned their site, they forced everyone to re-do their accounts and passwords and sent out compromising emails with my personal information in them that I did NOT request!

This is why I have had, and will always continue to have, HARD COPY STATEMENTS. They just shot themselves in the foot. NO WAY will I ever take their email notifications. Sorry, CareCredit but you are not professional enough.

And like most IT techs, they have an absolute horror of actually having to interact with the customers who pay their salaries and put food in the mouths of their kids. Even after I called their Help site and re-did my password several times, I STILL cannot get into my account, let alone make payments. If they want to keep their customers, they had better return to the old website setup. Otherwise, I will pay off my account and leave forever.

I will also warn everyone I know to avoid CareCredit like the plague. As the saying goes, "If we don't take care of the customer, somebody else will!"

NightriderXP1
#491134

Hi Nicole,

I'll try it again. Since I used some characters interfered with the comment text in my previous post, I will strip the offending characters, so hopefully my comment will be more readable...

If you have direct contact with the development team, then you can pass this information directly to them. These coding errors can be quickly and easily corrected...

So far, I can see the following number of errors in your code in the following files:

core.css: 9 errors

accounts.css: 41 errors

global.css: 55 errors

refactoredconsumercentercss_1.css: 1 error

Here are a few examples of the numerous errors in your stylesheet files:

accounts.css

line 675

width:40%px;

px or %

line 680

width:800;

px or %

line 681

text-align;left;

should be colon rather than semi colon after align

line 1093

.bgcolor-#71ace4 {

invalid name

line 1138

background-image: url('../images/contact/header3.gif'):

should end with semi-colon, not colon

line 2215

clear: center;

center is an invalid property for clear

line 2221

width: 790px background-color :

missing semi-colon after px

line 2222-2223

remove white space

line 2403

clear: left ";

remove quote

line 2512

style ="text-align: center ";

= should be :

line 3674

width:800;

px or %

line 3677

width:80;

px or %

line 3692

style="width:600px;

missing end quote,

equal should be colon

line 3732

clear;

Declaration syntax error

line 3745

cellspacing=5px

missing semi colon,

= should be :

line 3750

width=100px;

= should be :

line 3761

width=350px;

= should be :

line 3778

width=280px;

= should be :

line 3804

width=270px;

= should be :

line 3953

width=450px;

= should be :

line 3954

align=left;

= should be :

line 4188

solid black;

missing colon

line 4239

font-weight:bold:

should end with semi-colon, not colon

line 4690

*html #acc-reg .reg_hdr{

selector syntax error

line 4709

background:'../images/account/DiscountTire.gif';

improper value for property

line 4733

padding-top:-50px;

improper value for property

Your development team should be able to correct all of the similar errors in the other stylesheet files, but if they need my assistance, I would be more than happy to pinpoint each coding error in some of the other files for them...

NightriderXP1
#491129

Hi Nicole,

If you have direct contact with the development team, then you can pass this information directly to them. These coding errors can be quickly and easily corrected...

So far, I can see the following number of errors in your code in the following files:

core.css: 9 errors

accounts.css: 41 errors

global.css: 55 errors

refactoredconsumercentercss_1.css: 1 error

Here are a few examples of the numerous errors in your stylesheet files:

accounts.css

line 675

width:40%px;

line 2403

clear: left "; 12

style ="text-align: center "; dth:800; %

line 3677

width:80; tyle="width:600px; e, equal should be colon

line 3732

clear; spacing=5px emi colon, = should be :

line 3750

width=100px; = should be :

line 3778

width=280px; px; = should be :

line 3953

width=450px; = should be :

line 4188

solid black; :bold: ld end with semi-colon, not colon

line 4690

*html #acc-reg .reg_hdr{ countTire.gif'; ue for property

line 4733

padding-top:-50px; ment team should be able to correct all of the similar errors in the other stylesheet files, but if they need my assistance, I would be more than happy to pinpoint each coding error in some of the other files for them...

GECapitalCares
#489365

Mark - Consumer Center is optimized for Firefox, IE and Safari at this time. I'm sorry you are experiencing problems and would like to assist.

Please email me at gecapitalcares@ge.com and provide your name and phone number, as well as DM # 060112_pc_Mark.

For your security, please do not include your account number in your email.

Regards,

Nicole

GE Capital

GECapitalCares
#489364

NightriderXP1 - Thank you for your feedback. We have shared this information with the development team, who will research for opportunities to enhance the site.

Currently, Consumer Center is optimized for Firefox, IE and Safari. If you continue to experience difficulties in these browsers, please let us know by emailing me at gecapitalcares@ge.com.

When emailing, please provide your name and phone number, as well as DM # 060112_pc_Nightrider.

For your security, please do not include your account number in your email.

Regards,

Nicole

GE Capital

If you do contiue to experience

NightriderXP1
#489265

I called several times to offer my services. They claimed that they had no way to contact the developers, which is probably true.

After reviewing several of their stylesheet files, I found common errors throughout the code that should be extremely easy to fix. I don't know why they haven't bothered after 2 months of the new site being online. I could probably have their site working correctly in every browser in less than a day. Hopefully their high paid developers can do the same...

I was actually given a $25 loan discount because their scheduler failed to work the first month.

It will be interesting to see if it works this month.

My hunch is that it won't. I hope I'm wrong...

Anonymous
#489247

Yeah, well, we can't get their site to work in firefox, IE, or chrome from multiple locations through multiple ISP's. The site broke sometime in the past week as it was working fine before that.

Calling them to tell them their site is broken was quite a joke as well. They acted like we're the ***

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