Detroit, Michigan
5 comments

My dental office wanted to perform mouth surgery on me. I should have known something was up when I was directed to the dental financial advisor.

Next thing I knew is that I was given a $1600 loan with a smile and a copay supposedly divided into monthly increments. What I did not know was that it had to be paid off completely in 18 months as a promotional agreement with the dental office. Of course I was not made aware of it prior to committing myself to the minimum payment that they had determined, which, by the way, was set up to go beyond the 'promotional' period to scam unsuspecting consumers. I sent my online payment regularly for more than 18 months.

The problem came when one month I had a $61 finance charge and the next month was more than $600, which naturally I had assumed was a mistake. NOT SO. The company policy was that if the amount had not been paid in full at the end of the promotion, the consumer would be hit with all of the finance charges of that period of all of the previous months. Not knowing this early enough to pay off the balance, I was caught off guard.

I could understand having a high interest rate tacked on the balance for future payments, but not for previous payments. Their customer service rep was unmoved by my concerns when I called. Instead, when I asked to speak with a supervisor, I was told by the supervisor that the charge stood and that "I should have read the terms more closely." The only suggestion given was for me "call this number to work out a repayment schedule." The number was to the company's Collection Agency. It is rather suspect when a credit company has a partnership with a Collection Agency.

This outragious practice of the company, unfortunately, caused a flurry of fees and had me with a payment plan that would calculate a payoff of more than twice the amount of the original loan. Mind you, I never charged anything else on that account, but I might as well have. At least I could then justify the penalty. Needless to say, that the dentist never got anymore of my business.

I am very angry.

I might just let the account become delinquent. My credit is in the tank anyway.

Monetary Loss: $1600.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#638629

This is a company that finances people with no credit. If you need dental work...they help you.

Sounds like the dentist would have been stiffed by this person. Exactly why the services is offered....for people who don't pay their dentist bill...deadbeats.

Read the fine print.....everyone can't be your banker.

Alice G
#575014

Nicole at GE CapitalCares your response is a joke. I have asked GE Capital to work with me on a credit card payment issue and got a deaf ear.

I was told \"you borrowed it, we can\'t do anything about your problem\". Thanks for \"caring\". I have paid all my GE Capital credit cards off and cancelled all 4 cards as well. I don\'t \"care\" how cancelling the cards affects my FICO score, as I was threatened with by your customer service supervisor.

I will have to pay cash or I won\'t be able to buy it. All credit cards are a scam in the first place because they count on the customer not being able to pay the charge off in the near future and thus paying the outrages interest rates of 24.99%-29.99%. Most of the payment goes to interest with only a very small amount to the principle.

GE Capital should be ashamed of themselves for using the word \"care\" in any of their advertising or service recovery programs such as the one you work for. You have lost me as a customer in a big way.

Alice G
#575011

duh, single mom also, perhaps you should get a job at CareCredit aka GE Capital. Your unsympathetic response sounds just like one that their "customer service representatives" would say. CareCredit could CARELESS about the extenuating circumstances of some of their borrowers.

Anonymous
#572977

duh everyone knows you have to pay interest on a loan just not at 100% rate

Nicole
#547728

**To expedite a response, please provide Reference code DM 092712_pc_ Detroit**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with your name and phone number; our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

GE Capital

CareCredit Reviews

  1. 64 reviews
  2. 19 reviews
  3. 12 reviews
  4. 9 reviews
  5. 12 reviews
CareCredit reviews