CareCredit
Reviews and Complaints
I need to know why I got declined
Preferred solution: Let the company propose a solution
HORRIBLE CUSTOMER SERVICE
Left Field Billing???????
- Amout of time for billing to take place
Preferred solution: Let the company propose a solution
Wish I never had to apply
They put your payment on hold to get the interest money
I have a diabetic dog that requires a lot of vet visits. I am trying to pay down my bill, but when I paid $900 this month, the company put a hold on my payment.
They claimed it was because they were monitoring some kind of payment pattern for my account. I paid $1,500 and $1,000 before with no hassles, now they are taking 3 days to update my "available credit". Meanwhile, my dog could have a serious diabetic problem, and there would be no money in the available credit to pay for his care. Total RIP OFF!
The only thing I can think of is that they take the money and use it for three days to get the interest from it! Pattern my ***
- Available credit not updated in a timely manner
Preferred solution: Let the company propose a solution
Horrible customer service!
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Verified ReviewerTerrible customer service, Manager, Jessica ID # 1921
CareCredit “allows” you to call and allocate your payments the way you as the consumer request for your payments to be allocated. I have been trying for almost 2 months, 6 calls later to have 3 payments allocated to a non-promotional balance because it’s building interest.
I’m assured at the end of every call that my request is being processed but it never happens. They move my money and continue to disperse it to whatever transactions they please (the promotional ones that are NOT building interest even if they don’t expire for another year or so). After my fourth call, I finally asked to speak with a manager. Jessica ID # 1921 came on the phone and was incredibly rude.
She would not let me speak, interrupted, controlled the conversation, made many statements such as “it doesn’t matter” and “carecredit provides you only with the information that you need to know,” and she hung up on me after I was on the phone with 4 other people for 2+ hours trying to figure this all out. Beware of carecredit. And Jessica ID # 1921, is an awful representation of the company.
Clearly, she does not like helping customers so I am so confused as to why she has a job in customer service. As a faithful customer of carecredit for about 10 years now, I will no longer be using this company, and have told all of my friends and family as well so they know of the major risks.
Credit limit dropped AGAIN
Ruined my credit
- That i had the card in an emergency
- That i lost my credit as a result
Preferred solution: Fix my credit
Poor Customer Service
I contacted customer service about a payment made that was showing as posted and was deducted from my bank account, but was not showing in the balance or available funds. The first representative just said that was the way it was without looking for any reason.
I asked to be transferred to a manager. The manager did look at the account and said that it takes a certain amount of time and just kept repeating that over and over when I expressed my unhappiness about this. I found her rude and not willing to help. Overall, I find customer service not helpful at Care Credit overall.
Extremely high interest if you carry a balance and rude customer service.
I rate this company as poor. Not going to continue my relationship with them.
- No interest if paid off within the promotional period
- Rude customer reps and high interest rates
Preferred solution: Get a better customer service department
I am royally annoyed!
- Do not make it simple to access information
Horrible
Interest rates, WOW!!
- That i could get services paid for so they would go ahead
- I didnt know finance piled on if not paid by a certain date
Carecredit Credit Card Review from Philadelphia, Pennsylvania
Care Credit Holding My Money
Preferred solution: Apply money to my available balance.
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You're lucky you were turned down. They're a ripoff company that charges 26.99% interest!!!