My wife took out a loan with G.E. CareCredit (GE) on a 12 month no interest loan.
The address for the account was entered incorrectly by GE and delayed the start of the payments. After finally receiving a delinquency notice, I called GE and was given an apology for their error. I sent up an auto-pay to clear the balance in 12 months. GE pulled the amount from my account for 10 months and then added the interest of $1,100 for exceeding the payment period.
Their reason was their mistake does not let me out of paying within the original 12 month period. Never did they try to notify me of the problem with my pay plan.
I was told today that they have dramatically changed their policies to comply to the changes in consumer credit laws as if that justifies poor customer service and unethical business practices. I guess they were even worse before forced to change so that makes it okay.
Product or Service Mentioned: Carecredit Account.