I've been fighting them for over a year about "overdue payments" I took their service for a doctor bill when I knew I'd get the insurance payment within the six months that they offered a 0% interest.
I agreed to it because they said it would be $45 a month for the first 6 months and no interest as long as I made regular payments. No problem, except that the first bill I got was for $53 and when I called them about it they said I had missed a payment so I lost the interest-free promotional deal.
I was confused and told them this was the first bill, so how could I have missed one, and they said they'd look into it. The next bill was $65 with added fees and interest.
The people I was talking to were from a telephone call center, not actually employees of the GE company, so they couldn't really say or do anything that wasn't on their scripts. They started calling me three times a day--literally!--and I asked to talk to supervisors, who just said the same things over and over, I missed a payment.
The appointment was in April, the first bill came in May, and I paid the rest of the total of $2000 in July, plus the earlier amounts paid of $53 and $65 because they said I should make a good faith payment to keep things open while they "investigated" the situation.
Now, a year later they claim I owe them a little over $500 of late fees, interest and other charges. They call regularly, and I always tell whoever is calling the entire story ending with, I don't owe this money and I'm not paying, because it doesn't matter what I say.
It's become a *** game. Every few calls they offer to put the account into "dispute" so they won't call for 2 weeks then they send me a letter saying I lost the dispute and start calling all over again. I've probably spoken to over three hundred different people who all read the same script to me and try to convince me I'm a bad person for not paying "my debt".
In addition to all this, my doctor wants contact info to complain to them because he got charged extra fees as well!!
Product or Service Mentioned: Carecredit Account.