While temporarily unemployed, I missed one payment, and could pay only a fraction of the payment the next month. The following month, I paid everything I owed form the past, plus the current amount due. I thought I was clear and good until I discovered they charged me over $800.
They screwed me over for being poor, and have made me poorer. Care? What Care? I financially compensated for my mistakes within two months, and they screwed me over.
I'm not a complainer or an emotional person. I take responsibility for myself. But I frankly have not stopped crying since I talked with them.