1 comment
Not resolved

Tried to update my account info [specifically my email address] on CareCredit.com/cardholder.Had my username but not my password.

Clicked "forgot password" - received message: "check your email for a reset link". Ummmm? Wait? What?

You have the wrong email address on file for me. I can no longer access THAT email address! Called GE Capital's [soon be some other bank] customer service #866.893.7864 to update my account. After going through a VERY FRUSTRATING automated phone system, I finally got through to a live rep.

She informed me I was now locked out of their site for 2 hours. Me: "Ummmm? Wait? What?

I'm locked out for 2 hours?

Can you please help me update my email address so I can reset my password?" Rep: "No, only cardholders can update their accounts" Me: "Ummmm...I AM THE CARDHOLDER!" Rep: "In 2 hours go to the "login section" on our website to update your account." Me: "Ummm....AGAIN, I AM UNABLE TO LOGIN TO YOUR WEBSITE AS I DON'T RECALL MY PASSWORD.WHEN YOUR SYSTEM EMAILS ME A RESET LINK, IT GOES TO AN EMAIL ADDRESS I CAN NO LONGER ACCESS!"

I'm trying to update my account preferences to receive electronic bills in lieu of paper.

Review about: Carecredit Customer Care.

Had an Experience with Carecredit?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Hazleton, Pennsylvania, United States #1003466

So what happened?

You May Also Like

CareCredit has misleading late payments even within the interest default window Carecredit "CareCredit has a current balance of $1021 I borrowed $759 total I made a payment of $140 Balance should be $619 The customer service representatives will not work with consumers...." Read more Netspend - Transactions posted to merchant didn't come out of account balance Netspend "What can I do to get the help that I need I made a transaction with the checking account side of my netspend card 5/18 for 60$ on 5/25 it..." Read more Green Dot Moneypak - GreenDot MoneyPak Scam Green Dot Moneypak "My husband went to CVS and purchased a MoneyPak by Greendot card and loaded $400. He came home and follow instructions to activate his prepaid card with the $400 online...." Read more You Can Not Trust American Express Anymore! American Express "I been a recent victim of credit card fraud for the following charges on the following dates: GOLD CARD FRAUD 23005: APRIL 29TH, 2016: $20,000.00 CASE NUMBER: QA62458 APRIL 24TH,..." Read more Metropcs - Horrible Service, Customer Service & Experience Metropcs "Worst phone service provider I have ever used. The service is horrible the phone CCRS will place on hold 15 mins consecutive without even checking back in and make you..." Read more Done Com - Poor customer service and unprofessionalism Done Com "We engaged done.com for replacing toilet seats and faucets in multiple bath rooms at our home in December. The service technician came late for appointment and left after two hours...." Read more Bacteria/fungus INSIDE FERRERO ROCHER 2017 Ferrero Rocher "Got a box of ferrero rochers on the 21st of July (expire September 2017) in Australia. Took a *** out of one of them so it spilt in half then..." Read more Thrifty Propane - The driver parked the propane truck in my front yard Thrifty Propane "Propane delivered on 7/20/2017 driver decides to just run the truck all over my front yard and parks there so he could be closer to the tank. I guess he..." Read more