I sent a check for $1,793.75.+ on 1/3/13. Care credit credited my account with$900 + and said I had a balance due of over $800.
When I called Cust Serv -- they gave me run around and said my check was received in the amt of $900+ and the rep read off the figures -- different bank, different acct #, different signature. I told them that my check received by them had cleared my bank and they told me that i had to get a copy of the check (front & back) and fax it to them in order for them to research. I am elderly -- no fax - no car to drive me to bank - no HELP at all from Care Credit. What happened to my check -- by the way - they converted the payment to ACH (whatever that means) and I cannot get a copy of the check.
Then they said I could send them a copy of my bank statement -- are you kidding?
I would not release my bank statement to these people. Very disappointed in their customer service -- How can I settle this????
Product or Service Mentioned: Carecredit Account.
Monetary Loss: $800.