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CareCredit review in Portland, Oregon: RIP off company

1.0
Details
I got a Care Credit card because they were offering a 200.00 fitbit if you paid 2 consecutive payments on time. I did this and even paid the account off early. I followed every direction perfectly. I called and made sure thus was done correctly. It was. Never got my fitbit and am now being told the offer expired. Too late sorry about that. I was also told it was a 65.00 fitbit. I was told to write a letter for review. RIP Off
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1 comment
Anonymous
#1747087

Synchrony must be getting desperate to offer fake promotions to draw customers. This is a good example of why they can't be trusted, and a great reason to close account before they pull another sneaky stunt..

Review
#1650251 Review #1650251 is a subjective opinion of poster.
Service
Carecredit Customer Care

CareCredit review in Portland, Oregon: Lay off

So I called Care Credit today to see if there is anything they could do to help me out with my credit card balance, since I am being layed off from my job and today is my last day. I told them with all my bills it will be impossible to keep up the monthly pymt, and that I would like to pay off my balance (with outside family help) and if they could give me some kind of break or discount? NOPE. They don't do anything like that....I then called my Discover Card, No Problem they said. They took off 4 months of interest. Not a lot, but it defeinately helped. Thank you Discover Card and No thanks Care Credit!!
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Review
#393088 Review #393088 is a subjective opinion of poster.
Product
Carecredit Credit Card
Loss
$2626

CareCredit review in Portland, Oregon: GE Bank/Care Credit Customers

I have seen multiple complaints on this site for Care Credit customers, I am a victim of their horrible customer service and issues. When I looked up their BBB rating they have an A and are accredited on the site. This is one of many websites I have seen regarding negative reviews of their business practices. The BBB reports only 354 complaints but I have read over 430 on 2 sites today. I encourage everyone to report them and file a complaint. This link lets you find the BBB complaint for your location. http://alaskaoregonwesternwashington.bbb.org/find-a-bbb/
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4 comments
Anonymous
#566196

*does not include...

Anonymous
#566182

They offered me through the bbb complaint a resolution of waving a couple of late charges but my problems continue. I owe less than 1200 with interest and min.

Payments it will take me 9 years to pay them.

But that does include the 40 dollar monthly penalties and other fees I'm assessed each month when I cannot pay on time due to their own website and customer service issues. They can't find the time or ability to allow me to pay online or over the phone on time...but a couple days late they call me so much I had to get an app to block them.

Spencer
#566179

I'm curious to know if either of you have been able to resolve your situation with them. I was ripped off too and would like to take these guys on.

Anonymous
#547255

Care credit GE bank is a fraud, is a real scam, I owe them $1,300.00 and they charge $1,500.00 just interest rip off.

Do not use this bank any more devil's bank

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Review
#337564 Review #337564 is a subjective opinion of poster.
Product
Carecredit Credit Card

CareCredit review in Portland, Oregon: CARE CREDIT

This company is a loan shark. We have been paying on a balance of $3500 for over a year now at $125 per month. Not one penny has come off the balance, in fact it has gone up by another $200 ( my balance now is $3769) and is charging a monthly over the limit fee of $35 and $80 interest. I called them today and told them to send it to collections and that I would not pay one more penny to them. Now my credit will be ruined but I am not going to pay them anymore in interest and fees. NEVER USE THIS COMPANY!!!
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3 comments
ShannonL
#494429

Care credit publishes the manuals they use to determine your payment and any promotional period applicable. The care you financed, and subsequently the doctor who received the money, is the one who chose what payment plan you would be on.

Any amount over $1000 can be charged interest.

Additionally, if you are willing to make a higher monthly payment, they can charge zero-interest, but only on plans extending less than 18 months. Not all plans are available in all offices, but be sure to check the terms your doctor's office is willing to accept before you sign.

Nicole
#448321

** To expedite your case, please ensure to provide Reference code DM 031312_pc_binformed**

Binformed - We'd like to review your account information and ensure you no longer receive calls at your request, as well as verify we have the correct information for your account.

Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account

- Your contact phone number

For your security, please do not include your account number in your email.

Regards,

Nicole

GE Capital

Anonymous
#446668

Never late & paid more than minimums, yet they call me 3 times a day, as a "courtesy call". This company uses c/s reps from India, so very hard to understand them and they do not know how to answer questions off their script.

They called to ask if I needed financial help but since I have always been current, they said I did not "qualify" for their help. Then why did they call me?

This co. is really a pain to deal with.

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Review
#297667 Review #297667 is a subjective opinion of poster.

CareCredit review in Portland, Oregon: CARE CREDIT

This company is a loan shark. We have been paying on a balance of $3500 for over a year now at $125 per month. Not one penny has come off the balance, in fact it has gone up by another $200 ( my balance now is $3769) and is charging a monthly over the limit fee of $35 and $80 interest. I called them today and told them to send it to collections and that I would not pay one more penny to them. Now my credit will be ruined but I am not going to pay them anymore in interest and fees. NEVER USE THIS COMPANY!!!
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Review
#297663 Review #297663 is a subjective opinion of poster.

CareCredit review in Portland, Oregon: Massive Late Fees and Scripted Customer Service

I accidentally had my bill pay set on Pacific Standard Time and they are an Eastern Standard Time company. Therefore I was late paying my bill by a matter of 3 hrs. It was definitely my mistake but they were not at all understanding when I called, and were very robotic in their answers. They would not stray from their resolute answers, and even tried to upsell me on a protection package! I do not recommend dealing with his company, they do not treat you like a human being. Their lack of empathy and judgmental attitudes make me angry just thinking about it.
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3 comments
Anonymous
#342063

Why do you let the owner of Checkfactor advertise for free on here. He is a complete fraud and all of his testimonies are made up. I worked for him

Anonymous
#311288

I know of many people who are going through the same situation. There is a company that offers up to 60 months medical financing with a fixed interest rate.Here's the address: CheckFactor.com/netnurse

Sabrina
#280301

That's care credit for you...

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Review
#226035 Review #226035 is a subjective opinion of poster.
Loss
$105

CareCredit review in Hillsboro, Oregon: Care Credit is the worst company EVER

I have great credit. I opened up a carecredit account to get laser eye surgery since they had a promotional period of 0% for 2 yrs. Why not, I'll just pay with my health savings accounts. Well, care credit is the worst company EVER. i can't pay on my bill online with my debit card (its a credit card number not a normal checking account since it's an HSA). *** online functionality. Also useless customer service reps can't do anything to help me. I call every month to make a payment and have to speak to some to get the reversal since it's a phone payment. Not even a function to email my concerns but have to stay on the phone to talk to no action employees. I will NEVER use CARE CREDIT OR GE MONEY ever since this is the worst experience in my life.
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3 comments
Anonymous
#366409

I agree they are the worst company I have ever dealt with. They have a 29% interest rate and when you have questions about payment they are all nasty.

Anonymous
#311298

I know of many people who are going through the same situation. There is a company that offers up to 60 months medical financing with a fixed interest rate.Here's the address: CheckFactor.com/netnurse

Anonymous
#243506

I'm sorry you're experiencing problems with your CareCredit account. We'd like to help. Please email me at gemoneycares@ge.com with the following information:

- The full name associated with the account

- Mailing address associated with the account

- Your contact phone number

- Reference code DM 020211

For your security, please do not include your account number in your email.

Regards,

Nicole

GE Money/CareCredit

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Review
#219228 Review #219228 is a subjective opinion of poster.
Product
Carecredit Account

CareCredit review in Portland, Oregon: They charged me 1600,00 in back intrest Same month

Care Credit Suck, 1 you can't close your account online, CareCredit they are not Email Freindly, they never inform that their promotion expires and charged me over 1600,00$ in back intrest and My APR was 29% so i paid off the total amount of 3900,00$ same month they charged me 1600$ stolled over 1600,00$ dollars, from me, they said that it is your problem that i dint pay off balance on time. It was my wife CareCredit account, I hate This company. Please stay away They need to Rename their comapany From CareCredit, to StealyourmoneyCredit. stay away.
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1 comment
Anonymous
#311299

I know of many people who are going through the same situation. There is a company that offers up to 60 months medical financing with a fixed interest rate.Here's the address: CheckFactor.com/netnurse

Review
#218652 Review #218652 is a subjective opinion of poster.
Loss
$1619

CareCredit review in Portland, Oregon: Care Credit - AVOID!!!!

I just spoke top "customer service" on GE money bank because my Aug payment of 3times the required amount did not post on my billing statement and they charged me a $25 late fee – the amount due was $43, I paid $150. The first person I spoke to said it was because my July payment was late – they received it and posted it 4 days later, after my due date. She transferred me to s supervisor – all her own idea – who may be the snottiest, rudest, most obstructive woman I have EVER spoken to. The fist thing she said was "Why exactly did you think you needed a supervisor??" It got worse from there. The jist of it – if I get this right – is I was charged a late fee for paying early; they will NOT credit overages as payment until the end of the billing cycle so it oes not appear on my statement; you cannot have an updated statement (the automated phone message says you can); and I cannot change due date so I can actually pay the bill in a timely way for me instead of having to artificially delay my payment until their due date to avoid a late fee (?????) I have to receive the bill - hold the bills for at least a week - then pay it or it will credit to the previous billing cycle and I will get another late fee. Even though I am paying two and three times the amount due, the compnay will charge me a late payment fee every month my payment is not posted - on their end - on the 7th or 8th.
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Review
#198686 Review #198686 is a subjective opinion of poster.

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Mailing Address:
PO Box 960061
Orlando, Florida 32896-0061
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(866) 893-7864
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CareCredit review in Medford, Oregon: Horrible Customer Service. Rude and Unprofessional. Hangs up on customers.

I telephone Care One Credit after receiving a late payment notice via email. I had made a payment the week prior and had received an email confirmation of my payment. The representative I received, who would only tell me her name was Erica, was rude, abrasive and unhelpful. I told her I had made a payment and could not understand why it had not credited to my account. She replied, "no you didn't!" I was shocked by her demeanor and replied, "excuse me?" Erica then went on to tell me that I never made a payment and she would have seen it if I had. I asked Erica if she could take a payment over the phone so I could ensure the payment was credited this time. Erica stated, "I'm gonna charge you a $15.00 payment if you pay it over the phone." I replied, "but I already paid it online and have an email confirmation saying such, clearly your online server is not working properly." Erica replied, "It is working!" I then asked Erica her last name or employee number which she refused to provide and threatened to hang up on me. WOW! DON'T EVER GET CREDIT THROUGH CARE ONE CREDIT! IF YOU EVER NEED CUSTOMER SERVICE YOU WILL BE LEFT IN THE LURCH!
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#193607 Review #193607 is a subjective opinion of poster.
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Carecredit Customer Care