Spartanburg, South Carolina
Not resolved
1.0
Details
2 comments

I contacted Car Credit's customer service to find out my balance so I could pay it off before interest charges were applied. I decided to do this because my previous statement showed them charging me interest before the introductory offer said I would be charged.

Their representative told me he deleted the interest and told me my balance was $309.00. I paid the balance thru my bank (on line banking).

I received a statement from them today with a $400.00 plus balance that also shows where my payment of $309.00 was accepted. I checked my bank statement that shows the payment went thru as well.

I will file a complaint with the BBB and possibly the Attorney Generals Office in South Carolina. An extremely poor company to do business with. When I first opened the account all their paper work was sent to me in Spanish. I called them and reported this so they would send the papers in English.

They did not send them. This issue was on file as well.

Product or Service Mentioned: Carecredit Customer Care.

Reason of review: Not as described/ advertised.

CareCredit Cons: Extremely poor, Damaged credit history, Dishonesty.

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Anonymous
#1558475

Attorney Gen. Office won't act they are useless Tax supported organization.

My exp. California with them very bad they tell you get trial lawyer, why need them..

Kristeena
#1012438

**To expedite a response, please provide Reference code DM 72715_PC_A**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns.

Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number.

A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

Synchrony Financial

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