I initially thought the error was made by my dentist's office, but after reading so many other complaints about CareCredit I am not so sure… this is starting to look like standard operating procedure for CareCredit. I signed-up for a 24-month no interest offer from CareCredit via my dentist and began being charged 24.99% after only six-months.
I called CareCredit and the customer service rep told me to write a letter, which I did. My dentist officer called CareCredit provider services on my behalf and also wrote a letter asking CareCredit to correct the error (which my dentist office actually took the blame for). CareCredit opted to do nothing as it was beyond the "90-days that the provider had to correct the error." CareCredit also claims that they never received the letter from my dentist, nor received any call from my dentist's office… I have a copy of the letter my dentist submitted and happen to have been there when they made the call to CareCredit. Ask me who I believe.
If you choose to "take advantage" of a CareCredit promotional offer, make sure you call them very shortly after you sign-up to verify that you have been given the right promotional offer.
If you wait until you actually see interest charges on your account CareCredit is likely to tell you it is too late to correct the error. Deplorable customer service from CareCredit and highly questionable tactics…
Product or Service Mentioned: Carecredit Credit Card.
Monetary Loss: $2000.