CareCredit
CareCredit Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CareCredit has 1.8 star rating based on 216 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend CareCredit to a friend or colleague.
- Rating Distribution
Pros: No interest if paid off within the promotional period, Convenience, That i was approved for a credit line.
Cons: Very poor customer service, Misleading information about promotional periods, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CareCredit has 1.8 star rating based on 216 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend CareCredit to a friend or colleague.
- Rating Distribution
Pros: No interest if paid off within the promotional period, Convenience, That i was approved for a credit line.
Cons: Very poor customer service, Misleading information about promotional periods, Poor customer service.Recent recommendations regarding this business are as follows: "Avoid if you can. There are definitely alternatives.", "dont bother", "Don't open an account with them", "Stay as far away as possibl", "Don't waste your time".
Most users want CareCredit to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Horrible company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerFrustrating Staff
- Easy to apply
- Poor customer service and difficult to get to speak to someone
Preferred solution: Full refund
User's recommendation: Try at your own risk
Beware of 0% promotion scam
I use this card to pay for medical expenses and vet bills. When I take an advance, I make sure to set up my auto payment so that itll be paid off before the 0% promo ends.
I just found out that instead of putting my full payment onto the promo that expires the soonest, they are dispersing it among other advances that expire later.
If I was not paying attention and didnt sign onto the account to make sure that advance was paid off before Mar 4th, I wouldve been charged about 29% interest on the full advance.
When I asked why this happened, I was told by a supervisor that nobody knows and there is nothing they can do about it. When I asked for the phone number to synchrony to talk to them, I was told that I had to Google it and they wont give me a phone number.
They fix for this issue was that every time and auto pay polls that I have to keep track of it and call them to make sure that it all went to the latest promo.
You cannot see the disbursement on your statement or on their website. Its a backhanded way of charging you there insane interest rates.
Shame on you!
Preferred solution: Apology
User's recommendation: Stay as far away as possibl
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT USE CARECREDIT of synchrony
Preferred solution: Full refund
User's recommendation: NEVER EVER use CARECREDIT:
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCould not understand live agent
- People in call center impossible to understand
Preferred solution: people that speak so you can understand them
User's recommendation: dont bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRuined my life
I've used care credit before for smaller procedures (less than $1500) and had no problems. Then I got older and procedures are way more expensive now.
My bill was $20000+ so of course I had no choice but to apply for care credit. Got approved for 10k. It's awesome to have a choice to pay a bill without interest. It good that I was told how much to pay to avoid the interest and it worked with my smaller bills, but why didn't it work with my large bill?
My memory isn't as great as it used to be and totally forgot when the "interest free" part would end. They didn't give me a notice that it was ending and if they did, they buried it where I didn't see it. My bill came in and was charged nearly $6000 in interest!!! I feel like I was taken advantage of.
It is certainly not best practice. THANK YOU CREDIT KARMA FOR HELPING ME RUIN MY LIFE
- Good for smaller purchases
- Bad for larger purchases
Preferred solution: I'd like an explanation on how in the beginning they said how much to pay a month to pay off bill without interest but it only works with smaller purchases!
User's recommendation: Use it only on minimal purchases!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport Accident and need your Automobile Carriers Phone number.
On Monday 02-05-24 while at Westerstone Dentistry in Fuquay-Varina a Sales rep. form Care Credit Hit my car we talked and he called the insurance or his office and stated he filed the claim.
As I stated by the car she stated the case #255**** to me and got my name, phone number and my Insurance company. I sent Brandon Woodard an e-mail asking for info but have not received a reply. I tried for 1 1/2 hours yesterday to contact someone at Care Credit but could not get through. Finally I went though a back door and got someone you gave me some info but no insurance number.
I would appreciate a call or e-mail with that information so we can get this straighten out. His car had no damage but mine did.
Please make sure this get to the correct personnel or CEO if needed. Thanks
Preferred solution: Information and get claim settled.
Closed Account with no warning
User's recommendation: Don't open an account with them
Awful Customer Service
I applied for a Care Credit account online and was told that I prequalified and should give them a call. I was in the middle of another task that I had snatched a 5-min break from to apply as I need some dental work done.
I set it aside to call later. 24 hours later, they have deleted my information but I am no longer allowed to prequalify online on account of "Having applied too recently".
Tried to call to sort out the situation - my credit score and capacity to pay have not changed, after all, only to be road blocked by an automated system at every possible honest choice for me to make.
Put a human being on the line.
People are helpful and informative. Your robots are not.
User's recommendation: Find a service that actually offers a service.
No reason giving they denied me
User's recommendation: Don't waste your time
Dispute
I got no service from them or aspen dental and aspen back out of the agreement but care credit sent me a bill for 400 dollars for what I have no clue but now I owe 600 for them doing nothing the
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey sent my account to collections when I was paying
- Convenience
- Interest charges
- Hard to pay off
Preferred solution: i would like my account taken out of collections and get my credit report changed.
User's recommendation: Avoid if you can. There are definitely alternatives.
Poor customer service & retention!
User's recommendation: Find another way. Closing a good customer account. I guess they just want customers who don’t pay on time so they can charge them late fees?
Cancel card
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried to contact a HUMAN BEING
- Difficult to speak with a person
Preferred solution: Just want to let ppl know not to do business with them
User's recommendation: Don't sign up
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Go to the police of municipality where this happened and file a police report/statement. Get names of workers in office that will verify.
Call his work just asking for his boss and relay the info to his boss. I would also tell your insurance company so it’s on the record.