Rating: 3 Stars Clear all filters (12 of 462 reviews match)
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3.1
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Update by user Aug 29

They reversed all of the late payment charges (when on autopay) after I complained to them directly. So if this happens to you, contact them directly. It took 3 days to receive the response and reversal.

Update by user Aug 29

UPDATE: CareCredit (Synchrony) reversed all of the late payment...

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Review
#1636783 Review #1636783 is a subjective opinion of poster.
Product
Carecredit Credit Card
Pros
  • Reversed the late fees
Cons
  • Deceptive late fees
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
Tags
  • Late Fee Charge

CareCredit review in Salem, New Hampshire: Awful, painful, excruciating

2.7
Details
I called number on bill (1-866-893-7884) and all I kept getting was promotional dribble on buy this or you’ve won that. I finally went online and filled out some more info just to get the right number.
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Review
#1563976 Review #1563976 is a subjective opinion of poster.
Product
Carecredit Account

CareCredit review: FitBit Offer

2.7
Details
This company ran a promotion for a free FitBit. I registered online and waited for the first 2 payments to be paid on my card, as required. I have called 3 times to check on my FitBit and have been given the runaround each time, all with a different excuse for not receiving the item. In my humble opinion, this promotion is like many others, nothing but a scam to get you to open an account. To me, this is poor customer relations and should be illegal.
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Review
#1449784 Review #1449784 is a subjective opinion of poster.
Product
Fitbit Smartwatch
Pros
  • That i could get services paid for so they would go ahead
Cons
  • Customer service runaround on fitbit offer
Reason of review
Poor customer service
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Fitbit Scam
2.9
Details
We are OTO Management LLC a Provider of hearing services employing both audiologists and HIS. Despite our excellent business record it is impossible to communicate with them. In particular I refer to one Todd Thomas and a Diane Savage, very difficult to work with, both...
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1 comment
GrouchyCuscus184
#1621135

Look at the reviews, they are Crooks! and saying something to them about it does not help they just crook even more..

Bottom line just never apply for a Synchrony backed credit card to avoid being severely disappointed like you have just been & never sign up for anything that says deferred-interest.. it's a ticking time bomb

Review
#1382857 Review #1382857 is a subjective opinion of poster.
Service
Carecredit Customer Care
Reason of review
Poor customer service
2.6
Details
Rude customer service, Hard credit pull, and when only trying to pay back due payment, was told, to pay an extra $10 to process. What kind of policy is this? Never heard of a charge to talk to a live person, to take their own money thats owed! Cant understand the...
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Review
#1271937 Review #1271937 is a subjective opinion of poster.
Service
Carecredit Customer Care
Pros
  • Accepted with no obligations
Cons
  • Poor customer service
Reason of review
Pricing issue
2.6
Details
If you are one that can pay off your card before the promotional period has ended or, if you are never never late on your payments this is a good card for you. Late fees are $38.00. Also, if you do not pay your balance in full within the promotional period be prepared...
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5 comments
Anonymous
#1569693

Anonymous get a life.

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Review
#1012415 Review #1012415 is a subjective opinion of poster.
Product
Carecredit Credit Card
Reason of review
Pricing issue
2.6
Details
I need to make a formal complaint about my experience with CareCredit. I'm deeply frustrated with how they have been able to provide answers or assistance that has resulted in total lack of trust and confidence I. Their ability to safeguard and handle accounts. I'm a...
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Review
#868675 Review #868675 is a subjective opinion of poster.
Product
Carecredit Account
Reason of review
Problems with payment
2.6
Details
I had a CareCredit account that I had last used in summer of 2014 which I'd had over $4000 worth of activity in over the previous 20 months and had completely paid off in December of 2014 get closed down with absolutely no notification in December of 2014 or January...
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1 comment
Anonymous
#1220578

They are liars amd crooks.......STAY AWAY!!!

Review
#858365 Review #858365 is a subjective opinion of poster.
Product
Carecredit Account
Pros
  • That i was approved for a credit line
Cons
  • No correlation between payment history and account status
  • Poor customer service
  • Low balance does not equal good standing
Reason of review
Poor customer service
Loss
$5000
Preferred solution
I want an explanation of why my account was closed and/or a restoration to some form of an account. But account or not I want the expalantion and an official notification in writing.
Tags
  • Account Closed
  • Horrible Credit Card
  • Credit Card Closed
  • Bad Credit Card
  • Bad Dental Financing

Short Review on May 15, 2016

3.2
Details
I also have forgot pass word although sometimes I have to use the same pass word & the second time it works...its IMPOSSIBLE to get any live help with this problem...I understand security but seriously there must be a better way to update information!
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Review
#848152 Review #848152 is a subjective opinion of poster.

Contact CareCredit Customer Service

Website:
Mailing Address:
PO Box 960061
Orlando, Florida 32896-0061
United States
Phone:
(866) 893-7864
All CareCredit Contacts

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Latest Question

CareCredit Questions
3.0
Details
I have had Care Credit for many years. I never had any issues until today. I went to have my dog chipped and decided to use my paid off care credit card. It was declined. I called and the account was closed. It was closed on November 20th. I still as of this point have...
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Review
#738179 Review #738179 is a subjective opinion of poster.
Product
Carecredit Account
Cons
  • Having the rug pulled from under me
Reason of review
Problems with payment
Loss
$500