State: Texas Clear all filters (23 of 462 reviews match)
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1.0
Details
I've been attempting to login online for a little less than month since I've received my card. After I entered my information on the Synchrony site, I received a message that my account cant be found. I called customer service and they told me my social security number...
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Review
#1576661 Review #1576661 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$402
Preferred solution
Let the company propose a solution

CareCredit review in San Antonio, Texas: Complaint

Good Morning, I need for this letter to get to the highest person in the Corporate office please. I do not want customer care to handle my situation nor a supervisor I want CORPORATE OFFICE ONLY. Also may I have a contact number and an address to the corporate office to make a complaint. Thank you Ms. Letitia Lewis 301-455-6831 THIS LETTER CANNOT BE IGNORED.
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Review
#1465500 Review #1465500 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I got a acct for dental work done at Aspen Dental, Which they did not do their there promise. Contacted Care Credit ask for the payment to be on the 28th of each month, Spoke to someone from India.... And the Rep. put the 20th.... I have repeatly tried to have it...
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Review
#1236779 Review #1236779 is a subjective opinion of poster.
Product
Carecredit Account
Cons
  • Dont work with their customers and dont keep thier commentments
Reason of review
Problems with payment
Preferred solution
Fix my Credit
1.0
Details
Be sure you read the fine print. I had been with Care Credit for a few years & always paid off the account many months before it was due & always paid chunks at a time. On the last account, I decided to use up the entire agreed promotional period & pay it out over that...
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1 comment
Anonymous
#1219564

Just spoke to customer service regarding a $600 interest charge!

They say my 6 mo. promotional period expired, but I chose 24 mos.

The clerk at the Vet's put it in wrong-and of course I didn't notice. They refused to correct anything, said it's not possible. Bologna. They are so greedy and not in the least compassionate.

I am thru with them! Fool me only once.

Review
#848721 Review #848721 is a subjective opinion of poster.
Product
Carecredit Account
Cons
  • Disreputable practices
  • Misleading information about promotional periods
  • Changing the time you have to pay it off
Reason of review
fraudulent
Preferred solution
Let the company propose a solution
1.0
Details
In April I signed up, through a dentist, for Carecredit under a promotion for 0% if paid in full in 24 months. The account was set up for auto pay through my bank account. Carecredit has been charging 14+% interest. When I spoke to them to get it fixed, they said...
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1 comment
Kristeena
#1051185

**To expedite a response, please provide Reference code DM 102015_PC_Anonymous**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns.

Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number.

A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

Synchrony Financial

Review
#715018 Review #715018 is a subjective opinion of poster.
Reason of review
14% interest charged on 0% credit
Loss
$699
Preferred solution
Deliver product or service ordered

Carecredit Card Review from Houston, Texas

1.0
Details
In may of 2015 my mother dog was very ill and she took her dog yo the vet hospital she used her daughter care credit card holder card she had paid her bill offst this point now her daughter hsd to charge the card and the bill was $500.00 she started paying her bill on time e every month .back in july of 2015 her bill was down to $341.41 now they telling her she have to paid $192.49 before. September 15 2015 after she paid that amt she can go back to paid her regular monthly pmt i didn't understand if she was on an pnt pkan ehy she have to pay that amt without. an phobe call.
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1 comment
Kristeena
#1016988

**To expedite a response, please provide Reference code DM 8715_PC_Anonymous**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns.

Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number.

A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,

Nicole

Synchrony Financial

Review
#678620 Review #678620 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Booked a free consultation the day after I went online with CareCredit, and received a dental pre-approval amount for $10,000.00. Trusted dental provider with email showing pre-approved credit, during discussion of proposed treatment plan which included information ...
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4 comments
Anonymous
#1558473

Care Credit Dispute is all over, Consumer are getting ripped need to report to consumer protection agency or get trial lawyer

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Review
#672476 Review #672476 is a subjective opinion of poster.
Product
Carecredit Credit Card
Cons
  • Unfair dispute resolution bias to dentist from this experience
Reason of review
unauthorized charge is unauthorized charge and fraud
Loss
$8000
Preferred solution
Full refund
Tags
  • dental fraud
  • Consumer Fraud
  • Deceptive And Unethical Practice

Carecredit - Credit Card Review from Aubrey, Texas

Dentist convinced me to get care credit even though i have insurance. I saw her only once for check up and cleaning, then again for an Invisilign consultation. No further services were rendered. Care credit card was never activated and i didn't get a statement or an invoice. I never authorized any charges to care credit yet my credit report shows over 4000$ due. Wtf ! For what ? I am in contact with State attorney general, BBB, Dental Board, Consumer Affairs, and FBI. I think the Dental office is in collusion with Care Credit to defraud customers. I also think the dental office is using fake dentists because the turn over there is constant. I have never seen the same dentist or office people twice and i been going there over 5 years
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Review
#535590 Review #535590 is a subjective opinion of poster.
Product
Carecredit Credit Card
I called care Credit in Feb to change my payment due date from the 3rd to the 28th of each month and at the same time made a payment on Feb 1st. They said I was late for Feb payment which is now due on the 28th. . . . I told them I made Feb payment on the 1st. they...
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4 comments
Jaeleigh
#719362

Agreed. They are a joke of a company.

Looking for others to join me in a suit.

Need people with financial loss though. Email your story to stuf@dr.com

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Review
#414561 Review #414561 is a subjective opinion of poster.
Loss
$1300

Contact CareCredit Customer Service

Website:
Mailing Address:
PO Box 960061
Orlando, Florida 32896-0061
United States
Phone:
(866) 893-7864
All CareCredit Contacts

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CareCredit Questions
So my boyfriend has care credit and I use it a lot for medical reasons and I am fixing to have ACL reconstruction surgery and I made the last payment last week. Well it didn't post within a couple of days so my boyfriend called to see what was going on and they...
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2 comments
Anonymous
#672708

That happened to me as well. I made a $1200 payment but is wasn't showing up on my account.

I was told payments over $500 take longer to post. I waited a few more days and called back since it still hadn't posted. I was told the same thing but this time i said i wanted to speak with a supervisor.

The supervisor pushed her magic button and the payment posted within 30 seconds!!! When all else fails...demand to speak to a supervisor!!

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Review
#400135 Review #400135 is a subjective opinion of poster.