I have had a CareCredit account thru Synchrony Bank for a few years. I never missed a payment and have paid off my account multiple times in the course is having the account.
The last time I carried a balance was $75 on a $1000 credit limit. I paid it in full in January of 2015. In August of 2015, my account was closed because they pulled a credit report - without my knowledge or authorization. Because of what they found (that I missed a couple of payments over the last month), they decided to close my account.
First, I had no balance. Second, I have not missed any of their payments and third, they ran an unauthorized credit report. I spoke to a supervisor whose name I took and her ID. She stated "they can do whatever they want whenever they want".
Really? By them closing my account, it harmed my overall score And I fully plan on taking this further with my state's AG and the FCC. Is this really a fair practice? I could understand it if I was not making payments and was carrying a balance but for an unauthorized credit check?
No way. And, I was not asking for more credit. I truly believe that this is the reason anyone with credit issues who are trying to rebuild will never be able to do so.
I am going to close all of my credit card accounts as I do not need them. of course I will absolutely pay off any balances but this is just not worth it!
Reason of review: Poor customer service.
I didn't like: Disreputable practices, Unauthorized credit report pull, Extremely poor.