Not resolved

I have been try to get a hold of a person on the phone about my bill.I did send you a payment. OF 62.24 But not the late charge.Because I did not remember.Getting a bill.How can I get a hold of someone without talking to a recording.Ihave been with you folks for long time have paid off bigger bills than this.I feel this was not my fault.I think it might of been the us mail fault.With the weather we have been having.It could of got in the wrong mailbox.Were not all

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